Manager Network Services

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Manager, Network Services is responsible for Universal Studios Hollywood  network operations including management, implementation, and support of Universal Park’s wired and wireless infrastructure. 

Responsibilities include:

• Provide network technical support and ensure 24x7 operational support and maintenance
• Provide network support for special events and projects
• Oversee UPT standards are implemented and observed
• Support Park back-of-house environment including remote offices
• Ensure the network meets availability, reliability security, and performance requirements
• Primary liaison between UPT network and NBC
• Travel as necessary
• Provide management and technical oversight for network administrator/engineering staff.
• Maintain high-level business SLA’s and network availability, reliability, and performance
• Work with business units on tactical/strategic technical solutions
• Provide complex problem analysis, determination and resolution using industry standard networking utilities / tools as well as creative thinking.
• Create and maintain “as-built” diagrams/documentation, as well as, process and procedure documentation.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

Qualifications

Must be able to demonstrate detailed technical knowledge in all of the following areas:

• Large-scale network architecture
• Wireless network architectures
• Network architectures supporting virtualized server environments
• Network architectures supporting disaster recovery
• Cisco routers and switches with extensive design, configuration, implementation and troubleshooting experience
• Routing Protocols (EIGRP, OSPF, BGP, etc.)
• WAN Technologies
• WAN Acceleration
• Extensive Knowledge of IP protocol and applications
• Highly proficient with Cisco switches (IOS/CatOs)
• Firewalls and VPNs

Minimum of five (5) years managing a large network. Minimum of seven (7) years in an IT management position

Bachelor’s degree is required in Business Management or Computer Science.  Master’s degree is preferred.

Experience with the following perferred:

• Managing and maintaining Routers, Switches, and Firewalls
• Implementing and troubleshooting network/internet Protocols/Services such as GigE, 100/1000/10000 Ethernet, OSPF, EIGRP, BGP, DNS, TCP/IP, IPSec and NAT
• Network management/monitoring tools and protocol analyzers
• Wireless networking technologies such as 802.11x in an enterprise environment
• Network related products such as VPN, RADIUS, and DHCP
• Cloud Infrastructure
• Remote access (IPSec and SSL VPN) technologies
• Leading large technical projects with demonstrated oral and wri