Temp Manager, Event Management

Company Description

Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and Invent the Future. Our borderless approach allows us to assemble the best talent around each brief, tapping into the expertise of the 9,000+ people in dentsu international's global creative network. This integrated model also allows our talent to learn about and explore the breadth of career possibilities within Dentsu Creative.

Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Dentsu Creative is an agency of Dentsu.

Job Description

The Field Coach is an integral part of the training and engagement team on a national field-marketing program. You will be responsible for providing in-store and on-the-floor coaching for Field Managers and Brand Ambassadors (across all active markets) focused on improving behaviors, team performance, and maintaining progress toward client and agency objectives. The ideal Field Coach has a unique ability to motivate various different leadership styles through proven coaching techniques, as well as create lasting trust-based relationshps. The main goal of this role is to create lasting performance improvement and engagement among teams visited.

As the Field Coach, you will:

• To inspire, motivate and educate field managers/brand ambassadors so that they may not only elevate performance, but continue to be highly engaged members of the program
• Serve as an extension of the core training/engagement team, providing timely feedback through in-the-field visits.
• Become a partner to field managers and brand ambassadors, creating lasting trust-based relationships that allow for the elevation of confidence and performance.
• Ability to enhance existing high-performers and "coach-up" underperforming teams/staff via proven coaching techniques.
• Ability to travel: the Field Coach will travel across all program markets (Continental USA) up to 80% of the time to activate with field teams in-store during set activation dates (typically weekends)
• Work with and report to the Training Supervisor to share feedback on any training needs, and/or behavioral gaps within the field teams
• Fully learn and understand the training focuses and content, to ensure brand guidelines are being upheld by the team in-market
• Provide in-field post-onboarding coaching support for new markets
• Work with the Training Supervisor to collect field insights / performance data and utilize these findings to help guide future training strategies
• Help assess and monitor the effectiveness of in-field training initiatives against predefined metrics
• Assists with improvement of team performance with 1:1 behavioral-led coaching
• Maintain a deep understanding of the Walmart+ InHome service, its features and benefits and how this is integrated into conversations with customers
• Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings
• Remain immersed in any new training modules released by the Training Supervisor, and ensure a deep understanding of the content and how this is fed into coaching the team
• Focusing on proven coaching techniques, separately from training
• Actively look to improve coaching skillset, and share industry insights which may benefit the program

Qualifications

• Demonstrated background in coaching and training, especially in a customer-relations environment
• Must be coachable, and have a desire to be trained to coach in a manner that suits the program
• Having a deep understanding of Walmart brand identi