NOC Lead Engineer

RESPONSIBILITIES:

• Collect performance statistics on the reliability and efficiency of networks.
• Ensure incident tickets are generated for exceptions and managed for the lifetime of the incident.
• Troubleshoots all level 2 incidents and escalates to higher level as needed.
• Detect outages and remedies.
• Operates with a high degree of independence and with minimal supervision in a secure environment.
• Monitor production network environment using a combination of monitoring tools to ensure availability.
• Coordinate field router intrusive and non-intrusive testing and repair of circuits.
• Coordinate onsite dispatch of Telecommunication vendor repair services.
• Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.
• Discover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.
• Work with Engineers to resolve production problems.
• Write coherent trouble ticket notes on production incidents and problems.
• Escalate issues and problems according to procedures and best judgment.
• Diagnose problems and resolve in an expeditious manner.
• Other duties as required or assigned.

MINIMUM QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques
• Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
• Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
• Specialties NOC/ Process writing skills of training a plus
• Experience in Monitoring Theory / Implementation a plus
• Experience in Customer Service.
• Experience in current Internet network hardware and software technologies.
• Diagnostic experience of a variety of monitoring applications such as Solarwinds, negios