PROGRAM ELIGIBILITY SPECIALIST I

Position Number: 22100256 
County: Drew 
Posting End Date: 12/28/25 
 
DCO 

Hiring Official:  Tammie Daniels

Minimum Qualifications (from OPM Job Specification) 

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.  Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

 

Job Summary 

The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations.  This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. 

 

This position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on fluctuating caseloads and employee resources as determined by management staff.

 

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, etc.) 

Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

 

Position Information

Job Series: Program Eligibility – Career Path

Classification: Program Eligibility Specialist I

Class Code: PPE02P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

 

Job Summary

The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

 

Primary Responsibilities

Review and process applications for state assistance programs in compliance with established policies. Verify applicant information, including income, assets, residency, and household composition. Maintain accurate and up-to-date case records to support eligibility decisions. Ensure timely application processing and follow-up with applicants to gather required documentation. Assist in monitoring ongoing eligibility and renewal processes for program participants. Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits. Assist clients in completing forms and gathering necessary documentation. Respond to inquiries and resolve concerns related to eligibility and program participation. Educate applicants on available resources and