Patient Coordinator - Bilingual HMRI West (48007)

We are seeking a bilingual, compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported. 

Key Responsibilities: 

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care. 

• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed. 

• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency. 

• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance. 

• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records. 

• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination. 

• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism. 

Qualifications:

Experience: 

• Bilingual in English and Spanish

• Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services. 

• Familiarity with medical terminology, insurance processes, and HIPAA regulations. 

Skills: 

• Excellent communication and interpersonal skills 

• Strong organizational and multitasking abilities 

• Proficiency in scheduling software and EMR systems 

Attributes: 

• Empathetic, patient-focused, dependable, and passionate about helping others. 

PERFORMANCE REQUIREMENTS:

• Answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.
• Operating adding machine, calculator, Fax, personal computer, photocopier
• Excellent communication skills, both verbal and written
• Ability to maintain a professional image including courteous behavior
• Bi-lingual a plus or Preferred

Education:

• High school or equivalent

Experience & License:

• Experience preferred but not required.

Physical Demands:

• Mostly sedentary work
• Moderate physical effort (lift/carry up to 25 lbs)
• Occasional standing/walking
• Occasional reaching, stooping, bending, kneeling, crouching