Advanced Customer Delivery Manager

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.

• Responsible for managing the largest and most complex accounts.
• Provides account advice and support across the company to address and resolve complex, significant and business critical issues.
• Engages with customers' senior leadership to understand strategic objectives, business priorities and where / how DN can help.
• Applies client understanding to propose and sell new services.
• Packages best practices and lessons learned into thought leadership, methodologies and published assets to help with account sales going forward.
• Influences sales budgeting, staffing, resource allocation and priority setting for assigned customer(s).
• Broadly impacts the organization and regularly trains, coaches and mentors team members.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.
• Client facing, creating reports and presenting to senior leadership, both internally and externally.

Preferred Qualifications

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Proven experience with defining and managing customer/business team expectations

Salary Range: $80,000 to $95,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the plan and/or program, whereby an award, if any, may depend on various factors, including, without limitation, individual and organizational performance.

Benefits

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 
• Paid Time Off 

The application window is expected to close July 14th, 2025.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**