Customer Success Manager, Upstate New York - Contract

THE COMPANY

PAX is a leading global cannabis brand on a mission to enhance people’s lives, delivering well-being through pure products, unique experiences, and an unparalleled passion for the plant. For more than a decade, PAX has provided products that are simple, enjoyable, and trusted by millions. PAX has been recognized for its brand, culture and products by The New York Times’ Wirecutter, TIME, Fast Company, GQ, Gear Patrol, mg Magazine, High Times, and many more. PAX is committed to making a positive impact through PEACE BY PAX, its purpose-driven platform supporting social reform, safe access and sustainability. 

We are incredibly excited about the progress of the movement, the tremendous growth of the industry, and inspired every day by our opportunity to help change lives through cannabis. Our culture is focused on putting people at the center of everything we do, making an impact together, and having fun along the way. Our team has an unparalleled passion for the plant and has helped build business at the forefront of consumer experience and well-being, including Apple, Google, Uber, Fitbit, Constellation, Honest Company, Beauty Counter, Eaze, Curaleaf, Wyld and more. PAX has raised over $430MM in capital from leading consumer and technology investors and is available for sale in some capacity in more than 40 countries around the world.

ROLE AND RESPONSIBILITIES

The Customer Success Manager for Upstate NY will be a key part of PAX's high-performing sales team in the region. This individual will drive revenue and market share growth across key Upstate NY areas by increasing sales velocity through collaboration on promotions, budtender engagement, merchandising, and other pull-through initiatives. Success in this role requires a strong focus on customer support, a strategic and adaptable mindset, and the ability to thrive in a fast-paced, dynamic environment.

The position will begin as a six-month contract, with the potential to transition to full-time. This is primarily a field-based role, with approximately 80% of time spent in the field.

PAX's Customer Success Manager will...

Act as Lead Brand Ambassador including:

• Accountable for all Customer Appreciation Days and engraver events for Retailers, Budtenders, Consumers and Industry
• Ensure all activations are scheduled and communicated to retailer, appropriately staffed, and executed with excellence
• Onboard, train, and oversee additional brand ambassadors
• Track and process brand ambassador work hours

Drive In-Store Execution such as:

• Onboard and train new accounts 
• Ongoing training / engagement of budtenders
• Ensure all retailers obtain and utilize digital assets
• Support in-store merchandising set up
• Complete online and in-store audits and secret shop (pictures, MSRP adherence, optimal online menu placement and product descriptions, product intel) 
• Work with Sales Ops to generate and distribute regular insights reports to active accounts

Collaborate on Promotion Activations:

• Work with retailer marketing contacts to identify/execute opportunities for PAX
• Track promotions and monitor the performance efficacy 
• Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)

QUALIFICATIONS

• 2+ years of retail, or retail/field marketing experience
• Customer Success experience 
• Cannabis experience is a plus
• Hybrid Field sales and Field Marketing experience 
• Experience using Salesforce 

REQUIREMENTS

• Primary territory will be Eastern and Central NY with secondary market including Western NY, must be located in surrounding Eastern NY areas
• Must own a vehicle or have ready access to vehicle, willing and able to drive in Upstate NY and throughout State with flexibility and ever-changing schedule
• Strong communication and interpersonal skills
• Ability to analyze data and report information effectively upward and outward
• Extremely organized in project management
• Manages time efficiently, meets deadlines and promptly responds to client needs

COMPENSATION

In addition to the benefits above, this role has a pay range between $70-75k. This pay range represents what we believe, in good faith, this role will pay. The final pay will depend on many factors, including years and depth of experience, level, and location of the employee. We only expect to pay the top of the range in rare and exceptional circumstances, for candidates that far exceed the requirements and expectations of the position.

PAX VALUES