Director, Customer Solutions and Implementation

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

The Director, Customer Solutions & Implementation (North America) owns the performance of both the Customer Solutions (pre-sales) and Implementation (post-sales) teams in their region. They ensure flawless execution from the first customer engagement through adoption and long-term success, acting as a crucial partner to regional Sales, Customer Success, and Product leaders.  In this position you will:

• Own Regional Strategy & Execution: Translate Hudl's global strategy into a regional operating plan, owning the execution of pre-sales motions to drive deal velocity and overseeing Implementation programs to accelerate time-to-value. 
• Provide Team Leadership: Lead and develop a regional team of managers and individual contributors, fostering a high-performance, customer-first culture with seamless pre- and post-sales handoffs. 
• Drive Revenue & Customer Impact: Be accountable for regional KPIs related to deal support, product adoption, and retention, ensuring Implementation results in fast time-to-value and reduced churn. 
• Ensure Operational Excellence: Implement best practices, playbooks, and processes to maximize efficiency, managing resourcing tailored to regional needs.
• Influence the Global Team: Serve as the regional voice into the global Solutions, Implementation, and Education leadership team. 

Location

For this role, we're currently considering candidates who live within a daily commuting distance of our office in Lincoln. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must haves

• 4+ years of leadership experience in SaaS or technology, with deep expertise across either pre-sales (Solutions) and post-sales (Implementation) functions. 
• A proven success leading regional or multi-country teams with strong commercial acumen.  
• Data-driven mindset with expertise in management and KPI accountability. 
• Excellent communication and influence skills, able to align strategy across Sales, Customer Success, Product, and Operations.
• Previous track record of improving adoption and retention, demonstrating deep empathy for customers.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4%