Jobs and Careers

Software Engineering Consultant- Lucia Support

UKRemotefull_timeVerifiedPosted 29 Jul 2025

About the role

ABOUT TERN + LUCIA

Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry—by giving power back to the entrepreneurs who built it. Lucia is a contractor marketplace for the travel industry. It connects travel businesses with vetted contractors (aka CoPilots) who are experts in the travel industry. Lucia can help companies save time and make more money by utilizing gig-style talent.

Tern acquired Lucia in June of 2025 to bring together technology and services to empower travel advisors.

Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We’re here to change that. Our platform & services help travel advisors run more efficient, professional, and profitable operations—giving them the modern infrastructure they need to lead the next chapter of travel.

But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That’s the kind of travel we want more of.

At Tern + Lucia, we believe in small business. We believe in the power of travel. And we’re building the future of both.

Lucia Software Engineer (Part-Time Contractor, ~15/20 hours/month)

As a Software Engineer for Tern+Lucia, you’ll work closely with our UI/UX designer, Customer Growth Manager, and operations team to build lightweight, impactful tools that power the freelancer and user experience within Tern. From internal automations and matching flows to simple user-facing components and AI-powered enhancements, you’ll help bring structure, scale, and speed to how we serve our growing user base.

Lucia is a human-first, tech-augmented freelancer services marketplace. We’re scaling quickly and to do it well, we need better tooling, better workflows, and smart, AI-enabled systems that enhance both our CoPilot and customer experience. You’ll be the technical glue between our product vision and our day-to-day operations.

What You’ll Do

Design and build lightweight internal tools to streamline operations across matching, onboarding, and quality review
Maintain backend scripts and services to connect and automate tools like Airtable, Stripe, Checkr, Intercom, Slack, and Notion
Collaborate with a UI/UX designer to build clean, usable components for simple web-based interfaces or dashboards
Prototype and deploy AI-enhanced workflows, including GPT-powered summarization, request form workflows, or intelligent matching logic
Improve workflows over time, working closely with ops and growth to identify pain points and opportunities to replace manual steps with tech

You Might Be a Fit If…

You’ve worked in early-stage environments, building internal tools and workflow automations
You’re fluent in Rails or Node, can write clean API integrations, and can deploy quickly via platforms like Heroku
You’re comfortable working with Git, writing basic test coverage, and deploying updates with minimal disruption
You’re comfortable writing and iterating with LLMs (OpenAI, GPT-4), even if you’re not an AI specialist
You’re familiar with relational databases (e.g., Postgres, MySQL) and schema design to support internal tools
You know how to use (and stretch) Airtable, Notion, Zapier, Postmark, or Slack to keep systems lightweight but powerful
You love turning fuzzy processes into clear, repeatable, automated systems—and you’re not afraid of ambiguity

Bonus

Experience with OpenAI APIs, LangChain, or prompt design for operational workflows
Familiar with async workflows and tracking progress via Notion or similar lightweight tools
You write clear, concise documentation so others can understand, use, and improve your tools