Customer Quality Engineer

Company Description

What we do? 🚀

We develop groundbreaking, intuitive and beautifully-designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safer, healthier and more comfortable & eco-friendly home.
We carefully design the mechanics, electronics and embedded software of all our products to the highest standards. Our mobile and web applications are designed to be simple to operate, yet deliver a rich user experience.

​​​​​​We also collaborate with strategic partners to revolutionize your home : Velux (window), Muller (electrical radiator), Engie , Vaillant (Boilers)

Since November 2018, Netatmo has become a part of the Legrand group a global leader in electrical and digital infrastructure for buildings, with millions of users all over the world.
We continue to develop our brand and products autonomously.

Who are we ? 🧑‍🤝‍🧑

Netatmo is first and foremost the story of talented people coming together and working on a common project. Our purpose is not only to create beautifully designed products but also to build a beautiful company.
We look to create a real community that shares more than just work projects, because everyone's fulfillment is essential to us and creativity isn't always born behind a desk.

Job Description

You will be part of Netatmo's R&D team and will report to the Customer Quality Manager.

By joining the brand new Customer Quality team, you will help ensure that the quality and reliability of the products meet our customers' expectations.

Your missions will be the following:

• Analyze customer dissatisfactions: manipulate data and extract relevant information to build regular reporting.

• Interact with all the R&D teams and the Support team to identify and reproduce problems.

• Define action plans and be the communication link between these teams.

• Lead the action plans and take a critical look at the proposals for corrective solutions by providing precise data.

• Provide your expertise in the context of new product projects.

• Work on the continuous improvement of tools and processes: Online help center, diagnostic tool, etc.

Qualifications

• You are a graduate from an Engineering School or equivalent.

• You have good interpersonal skills and a strong sense of analysis.

• You have a good analytical mind and a good capacity for reformulation.

• You have a strong interest in data analysis.

• You are proactive, curious and a good listener.

• You can work in full autonomy on your projects and work closely with the other teams (cross-functions).

• You have the aptitude to learn quickly.

• You are “customer centric”.

• You can read & write both English and French.

Additional Information

Some of our perks 💪

Activities

• During your breaks , play Ping-Pong 🏓 & Babyfoot like a boss
  Every day we have sport activities for you (⚽ ,🏀 ,🧘 ,running ,spikeball, utlitmate, climbing...)
• Showers at the office 🚿
  Play board games, sing with the choir 🎤 or play music (🎹,🎸)
• Party with your colleagues 🥳 (afterworks, karaoké, boss BBQ , Xmas party...)
• We offer time so you can participate in meetups and technology or business conferences or also teach in your previous school 📖

Other advantages

• CSE Xmas gift 💰
• Dedicated parking for your car and bike 🚗 and 🚴‍♂️
• Discount on Netatmo and our partners products  boiler , electrical radiator , electrical appliances 💰
• Amazing offices with a rooftop and view on Eiffel Tower 🗼
• 2 remote working days per weeks on average
• Internal mobility 
• Flexible working hours ⏱️
• Alan health coverage 👩‍⚕️
• Ticket Restaurant 🍽️ & food court