SERVICE ADVISOR

• Financial Transactions:

  Calculate costs, process payments, and handle customer inquiries regarding service outcomes and repair orders. 

• Shop Management:

  Manage shop workflow, schedule appointments, and ensure efficient service delivery. 

• Customer Communication:

  Greet customers, listen to their vehicle issues, and discuss service options, including cost and time estimates. 

• Service Planning:

  Help identify necessary repairs, prepare repair orders, and communicate with technicians to ensure efficient workflow. 

• Sales and Upselling:

  Recommend services and parts to meet customer needs and potentially increase dealership revenue, often explaining the benefits of warranty protections or other cost-saving options. 

-Automotive knowledge

-Customer Service skills

-Communication

-Problem Solving