Solutions Engineer (Sales/Implementation)

Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you!

ABOUT THE ROLE - Key Responsibilities

• Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.   
• Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.   
• Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.   
• Technical Escalation: Work closely with the Support team to address and resolve complex technical issues.   
• Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.   
• Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement.   
• Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful 
• Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations. 

 ABOUT YOU

You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position: 

• User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console.   
• Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions.    
• Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus.    
• Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech.    
• Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor.    
• Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally.    
• Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits.    
• Sales Support Experience: Prior experience providing technical support in sales is advantageous.    
• Collaborative and Independent: Adept at working both independently and as part of a team.    

Note:

• This role will require up to 15% travel for client meetings, industry events, and occasional team gatherings 
• Sponsorship is not provided for this position.

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide. 

ABOUT US 

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptiona