Housing Services Supervisor

The Housing Services Supervisor (HFS) is part of Housing and Residential Experience in the Student Affairs division at Vanderbilt University and is a key individual contributor serving as a liaison between HRE and residents, Vanderbilt University Maintenance & Operations (VUMO), Residential Colleges and other campus partners.

This position is responsible for communicating physical plant needs—housekeeping, plumbing, HVAC, electrical, etc.—to VUMO and tracking work requests through to satisfactory completion. The HFS reviews maintenance requests daily and follows up with the requestors. The HFS works closely with the Zone Manager and Housekeeping Supervisor in assigned areas regarding short- term and long-term maintenance and housekeeping needs. The HFS also works closely with Area Coordinators in the residence halls to communicate with students. Reporting directly to the Assistant Director of Housing Facilities, the HFS reports daily on facilities issues. These reports range from simple facility repairs to fire and flood emergencies. Additionally, the HFS works with Vanderbilt Campus Planning & Construction regarding renovations and new construction.

This position requires flexibility to work weekends and evenings, when necessary, since residence halls operate 24/7.
This position requires the regular use of physical stamina in a way that maintains the employee be able to comfortably walk at a brisk pace as well as comfortably lift 50 pounds on a consistent basis.

About the Work Unit:
Housing Facilities & Security Systems exists to ensure our students’ residential environment is a catalyst for and a supplement to, rather than a distraction from, their education. Within Housing and Residential Experience (HRE), Housing Facilities & Security Systems oversees the operating conditions, safety, security, comfort, accessibility, repair, improvement, and upgrade of student housing on campus. The Housing Facilities staff are liaisons between the University, the students, and their families regarding the condition of residence halls and Greek chapter houses. Housing Facilities also has responsibility for on-campus faculty apartments, staff apartments, and emergency housing. Housing Facilities coordinates the everyday maintenance and repair of our facilities in conjunction with VUMO and CPC.

About Student Affairs:
Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:
•    Maintain the day-to-day housing operations of facilities. Create, monitor, follow up on work orders on identified maintenance concerns. Oversee all assigned house facility functions.
•    Monitor any work contracted by HRE, confirm work has been performed satisfactorily and submit billing information for payment.
•    Coordinate projects related to the installation, maintenance, and removal of building utility systems (i.e., electrical, plumbing, heating/ventilation/air conditioning/IT), painting, carpeting, masonry, carpentry, and furnishings; and communicate accordingly with workers/contractors involved in these tasks.
•    Work closely with VUMO to oversee building and grounds maintenance. Supervise and assesses the quality of work of campus partners and vendors to ensure that all tasks are performed correctly and safely.
•    Monitor the safety and cleanliness of interior and exterior areas. Report any deficiencies to the appropriate staff/department to address.
•    Reset common area furniture to default positions routinely throughout the semester.
•    Request lock changes and/or new keys and deliver new keys.
•    Retain accurate records of inventory for assigned areas (furniture, electronics, keys, tools, maintenance supplies, moving equipment, and other items upon request).
•    Maintain accurate records of all building related details.
•    Maintain cleanliness, order, and inventory of all storage spaces.
•    Resolve facility-related complaints from students, parents, staff, and guests.
•    Partner with the VUMO to identify and address physical plant operations and maintenance issues.
•    Evaluate facilities and develop scope of work for projects within buildings for comprehensive budget projections.
•    Prepare cost estimates for mov