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Caregiver Support Services Case Manager
Chinese American Service LeagueUnited Statesfull_timeVerifiedPosted 25 Mar 2025
💰 $70,000/yr($57,000/yr – $70,000/yr)
About the role
Join CASL as a Caregiver Support Services Case Manager and Make a Difference Are you ready to make a meaningful impact in your community? Join CASL, where our mission is to connect families and individuals with vital support. Your Mission: The Caregiver Support Services (CGSS) Case Manager at the Chinese American Service League (CASL) plays a critical role in supporting caregivers who provide care for older adults and adults living with dementia. The Case Manager is responsible for conducting comprehensive assessments, developing personalized care plans, and connecting caregivers with essential resources. Through counseling, case management, and community outreach, the CGSS Case Manager ensures that caregivers and care recipients receive the support they need to manage behavioral, emotional, and mental health challenges. Additionally, this role includes facilitating support groups, providing crisis intervention, and collaborating with external partners to ensure that all services are delivered in a culturally competent and client-centered manner. The Case Manager will also play a key role in community engagement, raising awareness about dementia and behavioral health services and ensuring compliance with grant requirements and legal standards. About CASL: The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development. For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization. To hear about: CASL's history, watch here CASL's future, watch here Your Impact: As a Caregiver Support Services (CGSS) Case Manager, you will: Key Responsibilities:
Main Responsibilities (70%):
- Collaborate with the Caregiver Support Services Program Coordinator regarding referrals from the City of Chicago Department of Family and Support Services (DFSS) or other referral sources
- Contact regional referrals within 72 hours of receipt to determine the level of services
- Utilize DFSS approved Tailored Caregiver Assessment and Referral (TCARE) Assessment to conduct needs assessment, treatment planning (i.e. care planning), and conduct at least quarterly follow-up calls to understand whether caregivers’ needs have changed, and another full assessment and/or treatment plan is needed
- Understand the caregivers and the care recipients (i.e. older adults of age 60 or above, or adults with Alzheimer’s Dementia and Related Disorder symptoms) Social Determinants of Health Needs and refer them internally to other CASL programs or to City of Chicago Information and Assistance (I&A) if appropriate to meet their needs; may need to provide referral and linkage for other family members in the household as part of the identified caregivers’ stressors
- Partner with caregivers to address behavioral, emotional, mental, or social injustices through case management, crisis intervention, community support, and/or counseling/therapy services under close supervision of clinician/Qualified Mental Health Professional (QMHP)
- Evaluate treatment options and create comprehensive service plans for clients to address their identified needs and goals, and/or collaborate with other clinical or medical professionals as required
- Work with individuals, groups and families to help address behavioral, emotional, mental, or social injustices through case management, crisis intervention, community support, and/or counseling/therapy services under close supervision of clinician/Qualified Mental Health
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