Sales And Events Manager

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

 Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 6-OBowls food truck, and Kolekole Bar & Grill by 604. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.


Job Summary

The Sales and EventsThe Sales and Events Manager is responsible for overseeing daily event operations by ensuring all individual group bookings are received, scheduled, and executed to accurately provide efficient, prompt, courteous, and proactive service with Aloha. Manager must oversee and increase group sales in catering, banquets, and other events, to meet target revenue objectives. Additionally, responsible for generating leads and securing groups sales business while producing individual budgets /invoices based on menu selection. Collaborate with restaurant location Chefs and Assistant GM’s to
co-develop an efficient hand-off process to ensure flawless delivery of service to guests.

Responsibilities

• Direct reports to the VP of Group Sales and Events and alongside Front and Back of House management.
• Oversee opening and closing duties are completed correctly and that cleanliness and maintenance are maintained 100% of the time when required.
• Inventory and maintenance of par levels for banquet items.
•  Providing excellent customer service to guests and excellent leadership to reporting employees.
• Handle any guest complaints according to provided guidelines
• Prepare monthly and annual sales reports.
•  Book and facilitate site tours.
•  Work closely with the Back of House and Front of House Management to provide a seamless experience.
• Solicit and promote special event business through advertising, cold-calling, contacting past customers, relationships with local businesses and other cost-effective activities.
• Negotiate final pricing, prepare invoices and secure customer signatures.
• Collect deposits as required at least 14 days before the event.
• Support the VP of Sales and Events to maintain an updated and detailed price sheet of all billable products and services that accurately reflects today’s costs and the company’s profit objectives.
•  Obtain all specifications and pertinent information concerning the event, including but not limited to, event date, time, duration, headcount, and menu.
• Ensure that documentation and confirmation is achieved during final arrangements with clients to then provide a solid handoff to the Event Banquet Lead to take over until the event has ended.
•  Regularly review upcoming events’ function sheet and have a thorough understanding of all requirements on upcoming scheduled events.
• Coordinate services for events, such as signage, displays, special needs requirements, printing and event security.
•  Requisition or obtain equipment and supplies needed for each event, ensuring that they meet customer expectations and requirements.
•  Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.
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• Confer with Lead Banquet Server and/or Event Coordinator to synchronize event set up details and staffing.
• Ensure an inspection of the event room/area prior to the start of each function (check room setup, menu, service staff, etc.) to be sure it conforms to the function sheet when needed.
• Maintain records of event aspects, including financial details.
•  Monitor event activities (on or off site) to ensure compliance with applicable regulations and laws, satisfaction of customers, and resolution of any problems that arise.
•  Provide a high level of communication of event details including group size, menu items and other pertinent details with the Front and Back of House management team.
• Must be available to work extended hours when helping finalize event details and may be required to be available evenings and weekends.
•  Must wear appropriate attire for administrative days and banquet events. Banquet event attire includes a business casual top or 604 company shirt and black pants, or shorts. Skirts and dresses are not p