Water/Fire Mitigation Lead

Description:
Paul Davis Restoration of North Oakland County, MI is a locally owned restoration company that is part of the Paul Davis family.  Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in the network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
 
Paul Davis Restoration of North Oakland County, MI is looking for a qualified and experienced Mitigation Lead to work alongside the Owner to help grow and position the business for success.
 
 What does a Mitigation and Contents Manager with Paul Davis do?

• Serve as point person and first responder for every loss including contents cleaning
• Contact customer within 30 minutes (unless emergency) to schedule appointment
• Arrive on loss site within 2 hours if emergency or 24 hours for non-emergencies, unless carrier program requirements
• Prepare scope of work through Sketch/MICA & communicate to customer
• Secure applicable contracts
• Coordinate, schedule, supervise, document, and assist in production on Emergency Water Extraction & Drying Services, Emergency Fire/Smoke Services, Carpet Cleaning, Deodorization, Mold Remediation (incl. demolition & cleaning, and Structural Cleaning
• Record & report loss documentation (i.e. contracts, psychometric readings, moisture mapping) to customer, adjuster and national programs on all losses
• Enter estimate into software & submit to adjuster/customer within 48 hrs. or according to carrier program requirements
• Negotiate with Carrier/Programs/Subs.
• Prepare and submit job related paperwork to admin for job updating/closing, etc.
• Monitor accounts receivable (AR) on each job in association with Job Cost Accountant
• Train, supervise and manage all technicians, while serving others within your community
• Market to clients
• Build & maintain professional relationship with customers, adjusters, carriers and other third parties
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology

Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.

Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
  Vision: To provide extraordinary care while serving people in their time of need.
  Mission: To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Cell phone and computer provided by company
• PTO days
• Paid Holidays
• Sponsored Health, Dental and Vision insurance
• 401k plan upon fulfillment of eligibility requirements
• Great culture and team dynamic
• Hourly pay: $18.00 to $25.00/hour based on experience and certifications

Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitud