Senior Manager, Quality Systems

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Sr. Manager, Quality Systems serves as the subject matter expert (SME) and owner of the site Quality Management System (QMS) within a sterile cGMP manufacturing environment. This role is responsible for designing, establishing, maintaining, and continuously improving the QMS framework — including Document Control and Data Integrity, Change Control, Deviations and CAPA, Training, Internal Audit, and Management Review — in alignment with FDA cGMP (21 CFR 210/211/11), Section 503B, and other applicable standards.

The successful candidate will bring deep Quality Systems expertise, a builder’s mindset, and a proven track record of strengthening compliant, audit-ready systems in sterile pharmaceutical operations. This individual will be central to ensuring inspection readiness, regulatory compliance, and a culture of continuous improvement across the site.

This role will begin as an individual contributor and site SME for Quality Systems, with the opportunity to build and lead a team as the QMS and the organization mature.

You Will:

• Lead the design, implementation, and continuous improvement of the site QMS, ensuring compliance with cGMP, 503B, and applicable global standards and best practices.

• Implement and administer the site electronic QMS (TrackWise), in conjunction with global process owners, including data migration, training, and development of site processes/procedures.

• Develop, monitor, and report quality metrics and KPIs to site and senior leadership; lead Management Review and drive data-driven decision-making.

• Own the document control system for all GMP documentation (SOPs, work instructions, forms, policies), ensuring records are current, reviewed, approved, controlled, and distributed. Interface with global stakeholders and process owners to review and integrate business-unit and global policies at the site.

• Maintain a secure, compliant repository and ensure document retention and archival align with regulatory and company requirements.

• Champion data integrity (ALCOA+) and compliance with 21 CFR Part 11 across paper and electronic records.

• Own the Deviation and CAPA programs, coaching/mentoring owners, approving records, and ensuring timely investigation, sound root cause analysis, and effective closure.

• Own the Change Control program, driving effective planning, risk-based guidance across cross-functional teams, SME assessments, tracking implementation, and on-time closure.

• Establishing governance processes for relevant Quality System elements, to enhance oversight and drive accountability.

• Develop, implement, and maintain the site training/competency program and Learning Management System (LMS), ensuring GMP and role-based training matrix compliance for all personnel.

• Conduct training assessments, develop training materials, and coordinate onboarding, recurring, specialized, and trend-driven retraining; maintain accurate, audit-ready training records.

• Establish and lead the internal audit program and maintain a state of continuous inspection readiness.

• Support FDA, state board, and global audits; coordinate and author responses to observations (e.g., Form 483) and drive corrective actions to completion.

• Own investigations, change controls, assessments, projects, and other records for areas of responsibility.

• Partner with Manufacturing, Quality, R&D, Engineering, Regulatory, and site leadership to resolve quality issues and foster a culture of compli