Senior Inbound Product Manager - AIOps

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking an experienced Senior Inbound Product Manager to evolve the Service Now AIOps administrative experience. AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications. It reduces the number of critical incidents, improves service availability, and improves team productivity. It leverages AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions. This role will lead administrative workflows to accelerate onboarding and configuration, optimizing for fast time to value and ROI. You will also work closely with customers, design partners, and prospects to drive the evolution of our product to meet customer needs and drive adoption.  

What you get to do in this role:   

• Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products. 

• Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is competitive. 

• Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning. 

• Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas. 

• Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption. 

• Customer engagement - Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions. 

Qualifications

To be successful in this role you have: 

• Experience: At least 5 years in product management or as a solutions architect in the IT operations market, showing successful product development and management. 

• Technical Expertise: Understanding of cloud-based solutions, log and metric analytics, and basic knowledge of AI/ML technologies in IT operations. 

• Systems Knowledge: Experience with system, network, application, and observability solutions. 

• Decision Making: Ability to make informed decisions balancing technical feasibility and potential, along with strong prioritization skills that are data-driven and based on market needs. 

• Strategic Thinking: Quick learner with a strategic mindset, effective communication skills. 

• Adaptability: Comfortable with ambiguity, demonstrating flexibility and resilience. 

• Customer Engagement: Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions. 

• Education: Bachelor’s degree in Computer Science or a related field.

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For positions in New York City, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits.