Utility Houseperson - Housekeeping

Job Description

The Utility Houseperson is responsible for the heavy utility work performed in housekeeping. Responsibilities include but are not limited to deep cleaning guest rooms, cleaning carpets and upholstery, polishing marble/granite, high dusting, window cleaning, drapes/sheers cleaning, and moving of furniture. The candidate must be able to use a variety of heavy equipment safely including tuggers, ladders, backpack vacuum, polishing machinery, etc.  The Utility may also work the linen dock, trash chute, warehouse, and Prohost team based on the culinary bid. Special projects are assigned, as necessary. The Utility provides professional and courteous service to each and every guest, including exceeding guest expectations through positive interactive skills.

JOB RESPONSIBILITIES

• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Responsible for meeting department job requirements such as expected quality of work and productivity.
• Responsible for maintaining the Wynn standards of service to coworkers at all times.
• Responsible for the following, such as (but not limited to):
  • Carpet, upholstery and extraction cleaning
    • Responsible for the removal of spots and stains from carpet, fabric walls and furniture such as sofa and cushions.
    • Communicates with the management team if spots/stains cannot be removed.
  • Marble, granite and stone polishing/cleaning
    • Responsible for defect removal, finishing and sealing of marble surfaces.
    • Responsible for deep cleaning tile and grout surfaces.
  • Deep cleaning of guestrooms
    • Must strip all trash and soiled linen from the room.
    • Responsible for lifting the box spring and flipping mattress.
    • Responsible for cleaning (including hard-to-reach areas) the carpet edging, under mattress, windows, sills, mirror, light fixtures, lamp shades, TV/TV cabinet, air vents/louvers, walls, ceiling, baseboards, shelves, etagere, decors, picture frames,  sofa, desk, chairs, behind nightstands, headboard, doors, hinges, closet rod, iron caddy, iron board holder, behind shelf caddy, sink, toilet pipes, shower seal and shower head.
    • Responsible for high dusting the ceiling, crowning, walls, drapes/sheers, top of TV cabinet, air vents, shelves, headboard, light fixtures, decors, picture frames, etagere, and mirrors
  • Drapes and sheers
    • Responsible for removal of spots from drapes and sheers. 
    • Communicates with management team if spots/stains cannot be removed or if drapes/sheers are not in working order. 
  • Furniture
    • Responsible for furniture delivery and inventory
    • Must be able to clean and touch-up furniture.
  • Linen Dock
    • Responsible for receiving products from vendors.
    • Verifies all products using the computer system.
    • Must be able to pick up soiled linen and trash from the floors.
    • Delivers clean linen to multiple outlets.
  • Warehouse
    • Responsible for receiving products from vendors and warehouse.
    • Responsible for stocking auxiliary carts with amenities, collaterals, etc.
    • Responsible for safely refilling chemicals bottles
    • Must be able to fulfill floor orders efficiently.
    • Able to assist management with warehouse inventory.
    • Responsible for picking up used glasses from the floor, including cleaning and delivery.
  •  ProHost
    • Responsible for stocking Prohost cart with linen, terry, collaterals, amenities, toiletries, etc.
    • Responsible for delivering bath robes to each floors.
    • Responsible for chemical delivery and pick up (of empty bottles).
  • Swing Shift
    • Ensures each locker has 8-10 vacuums (redistribute if needed)
    • Must pick up trash and soiled linen.
    • Must clean and organize lockers.
    • Must be able to perform biohazard clean up.
    • Responsible for the removal of spots from carpet, fabric walls and furniture such as sofa and cushions.
  • Any special projects assigned on an ongoing basis, including houseperson job functions such as (but not limited to):
    • Responsible for room stripping, picking up linen/trash and proper usage of defogger machine (to eliminate malodor from rooms).
    • Preparation of ECOLAB (including inspection of mattress using blacklight), moving furniture including rollaway beds and flipping mattress
    • Maintaining the cleanliness and organization of hallways, lockers (including amenity supply closets), BOH bathroom, landings, stairwells, lobbies and ice machines.
    • Responsible for replenishing water cooler, BOH bathroom supplies and linen/terry supplies in the IRD Middle Locker throughout the shift.
    • Must ensure the ice machine and linen/trash chutes are always secured.