Case Manager

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of  housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. 

POSITION PURPOSE

LifeMoves | Julian Street Inn (JSI) provides interim supportive housing in San Jose to 85 individuals. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. 

The Julian Street Inn Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provide case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

The Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and supports daily program operations and helps keep the site safe and welcoming for everyone. This role works closely with clients and staff to build a positive community. They help monitor the environment, respond to client needs, and ensure that all program rules are followed with fairness and respect. Additionally, this role supports service delivery by helping with client check-ins, group activities, and site coordination.

ESSENTIAL JOB RESPONSIBILITIES

Client Support and Case Management

• Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
• Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources. 
• Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.
• Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.
• Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.

Resource Connection and Community Collaboration

• Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care. 
• Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state,