Order Entry Compliance and Invoicing Specialist, Heil Environmental

Job Description:

Job Title: Order Entry Compliance and Invoice Specialist

Operating Company: Environmental Solutions Group

Location: Fort Payne, AL

Reports to: Master Scheduler

Department: Operations

POSITION SUMMARY:

The Order Entry Compliance and Invoice Specialist will work within a fast-paced environment adhering to deadlines while using multiple tools and varied resources to execute their responsibilities. In this role you will be responsible for driving our internal processes and execution of handling customer relationships to provide best-in-class experience to our customers.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Manage all customer purchase order activity, including acceptance, verification, release and invoicing.
• Promptly and accurately invoice customer and retailer orders via EDI and SAP, or other processes as needed.
• Resolve customer issues and concerns via phone, email or other channels of communication regarding invoicing and returns.
• Manage our returns process for customers by working with other departments.
• Review Stripe twice daily for suspected fraud orders and transaction held in review.
• Charge consumer and Independent retailer credit cards for prepaid orders.
• Work with other departments where appropriate and develop solid internal partnerships to ensure company goals and customer requirements are met.
• Maintain and update various spreadsheets as requested.
• Maintain applicable records within SAP and other systems.
• Provide management with informative feedback (positive or negative) from customers.
• Assist with EDI order processing as needed; including receiving, processing, ASNs and invoicing.
• Creating and maintaining process documents supporting assigned responsibilities.
• Participate in teamwork by sharing the daily workload as needed or assigned and sharing product/process knowledge for the benefit of team members and our customers.
• Other duties may be assigned as needed.

JOB SPECIFICATIONS:

• Bachelor’s Degree is required or equivalent experience.
• Minimum two years of invoice processing for business customers and consumers preferred.
• Minimum one year customer service experience required.
• Minimum one year EDI experience required
• Minimum two years office experience required.
• Intermediate ability to operate computers and related software programs, including but not limited to Microsoft Office (Word, excel, and Outlook).
• SAP, Authorize.net, Stripe, and True Commerce experience preferred.
• Efficient touch typing and 10 key abilities.
• Excellent verbal and written communication skills.
• Exceptional team player, with a friendly and positive attitude.
• Punctual, dependable, ability to adhere to schedules and timed availability.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the busine