Director, Content Team - Now on Now

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we’re deploying our own technology for our digital transformation. The Now on Now Content team writes inspiring stories, presentations, and progressive thinking to enable our most senior staff and account teams to share our experiences and help customers on their journeys. The successful candidate is a high-energy, self-starter who is both an effective team principal and storyteller. You like to work in a fast-paced, collaborative environment. The successful candidate thinks strategically, acts tactically, and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a creative team. 

What you get to do in this role

As a Content Team Principal, you will guide a creative team and drive storytelling and messaging on how ServiceNow is using its own technology.  You’ll tap into your understanding of our product strategy, how we are deploying our own technology, and how our work impacts our goals and infuse your progressive thinking, storytelling, and messaging experience to meet the needs of a wide range of ServiceNow stakeholders, with a focus on most senior staff and account teams. 
In this role, you’ll get to:

• Develop highly progressive messaging with senior employees:
• Engage in strategic conversations with C-suite/SVP with engaging new thinking and how ServiceNow technologies are driving digital transformation. 
• Find and craft stories and messages that will resonate with key audiences including senior directors/VPs/SVPs and our C-Suite and account teams.
• Be a silo-breaker.  Foster strategic partnerships and collaborative story thinking across the organization to get to cross-functional stories.
• Contribute to a content roadmap that infuses consistent and inspiring messaging to support a complex organization. 

Guide a team of content creators:

• Inspire coach and empower a team a high high-performing writers and designers.
• Continuously prioritize and manage competing priorities in a fast-paced culture.
• Be a thought partner and proactively remove any roadblocks in the content team’s story development.
• Be a strong copyeditor who can push our storytelling in our pursuit to always be better.
• Optimize processes to improve efficiency and clarity for request intake, project prioritization, creative workflows, and content approvals.

Write compelling, thought-provoking presentations for key audiences:

• As the manag