Customer Service Director - New Hyde Park, NY

 

Position Title: Customer Service Director - New Hyde Park, NY  

Reports To: Regional Vice President

Salary:  $110,000 - $125,000

Other Forms of Compensation: Up to 15% Yearly Bonus Potential 

 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Short Description

Accountable for client retention and revenue growth.  Responsible for managing key clients to achieve short and long-term profit and volume objectives; provides guidance and motivation to Operations teams, Customer Service Managers, Canteen national Accounts as well as other district associates in working towards establishing long term client relationships.  Establishes and maintains effective customer/client rapport; and responsible for optimizing working capital. Estimated travel at 25%, otherwise based in NYC or surrounding areas are preferred.    

Job Summary

Essential Duties and Responsibilities: 

• In conjunction with the Vice President, interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application within the organization. These include; CSM client meetings/QBR’s, installations for New Business, and other standard operational procedures added as needed.  
• Work with Vice President/President at Canteen to support planning budgets and forecasts for key clientele. Analyzes client portfolio for areas of profit improvement, recommends action. Quantifies potential business opportunities including review of computations and the validation of assumptions to ensure proper ROI.  Provide operational perspective to opportunities. Provides data for operational reviews.
• Analyzing existing accounts for opportunities to provide better service and generate a better financial return including the proper optimization of assets. Work with affected internal parties to maintain effective client contact at the appropriate client level.  Identifies client's needs, communicates account progress and new Company programs to client; ensures that clients are aware of current applicable government regulations.  Individual will document business content of client meetings and schedules placement and/or removal of equipment at accounts.
• Conducts and/or monitors customer, client and associate satisfaction surveys.  Establishes and maintains effective community relations; participates in professional and civic activities and makes appropriate public appearances. Maintain clean and safe work environment; performs job safely.
• Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Degree preferred 5 to 10 years related experience and training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations; to write reports, business correspondence, and procedure manuals.  Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical infere