Lead Platform /Site Reliability Engineer

<p><span>BE PART OF BUILDING THE FUTURE.</span></p> <p><span>What do NASA and emerging space companies have in common with COVID vaccine R&amp;D teams or with Roblox and the Metaverse? </span></p> <p><span>The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. </span><a href="https://www.purestorage.com/content/dam/purestorage/pdf/PureStorage_FactSheet.pdf."><span>With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions</span></a><span>. </span></p> <p><span>Pure is blazing trails and setting records:</span></p> <ul> <li><span>For ten straight years, Gartner has named Pure a leader in the Magic Quadrant </span></li> <li><span>Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally</span></li> <li><span>Industry analysts and press </span><a href="https://www.purestorage.com/company/newsroom/awards.html"><span>applaud Pure’s leadership</span></a><span> across these dimensions</span></li> <li><span>And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go</span></li> </ul> <p><span>If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.</span></p><p><strong></strong></p> <p><strong>PURE IN PRAGUE</strong></p> <p><span>We opened our R&amp;D Second Home (besides the one in Silicon Valley) in Prague in January 2020 and since then we have experienced unbelievable growth. Our Engineers are solving complex engineering problems (from low-level system software to cloud computing) that help us innovate our cutting-edge products. Besides our world-class Software Engineering teams, we have many other talented colleagues working in Product Management, Sales, Finance, and HR to name a few. What’s more, we’ve developed these teams from talent across the globe.</span></p> <p><strong>DX team</strong></p> <p>In 2015, Pure Storage established Pure1 as a new product unit to provide its customer base with AI/ML powered cloud-based fleet management and predictive support solutions. With the ever-growing focus on subscription services and as-a-Service offerings, we rebranded ourselves to Digital Experience (DX) in 2021.</p> <p>In Digital Experience, our goal is to deliver the ultimate in fleet management simplicity. In the last four years, Pure1 has consistently extended its services and now provides full-stack analytics and AI-driven predictive intelligence through a SaaS-based business model. Pure1 enables the customer’s journey to the hybrid cloud by offering a single pane of glass to manage data assets on-prem and in the public cloud. In addition to that, we are offering a variety of as-a-Service solutions to solve modern customer needs.</p> <p>Services developed in DX form the unifying manageability and intelligence layer on top of all Pure products - FlashArray, FlashBlade, Portworx and more to come.</p> <p><strong></strong></p> <p><strong>Productivity Team </strong><br/>At DX, our Productivity Team is committed to empowering product teams with advanced tooling, shared libraries, and best practices, integrated seamlessly with reliability and observability principles. We champion an ecosystem where automation, continuous integration (CI/CD), and software best practices merge with robust system monitoring and resilience. Our aim is to ensure that our software solutions are not just efficient but also consistently reliable, fostering an environment where teams can deliver high-quality software efficiently and reliably.</p> <p><br/>The Productivity team cooperates closely with the Infrastructure Shared Services (ISS) organization, which is responsible for all of Pure Storage's engineering infrastructure, development environment, and production services.<br/><br/></p> <p><strong>IN THIS ROLE YOU WILL BE…</strong></p> <ul> <li>Developing automated processes to calculate and evaluate service adherence to defined SLAs</li> <li>Working closely with development teams to ensure services meet or exceed reliability standards</li> <li>Refining the on-call support process</li> <li>Participating in postmortem analysis, driving continuous improvement</li> <li>Creating and managing internal and external status pages for our products, ensuring transparency and communication with stakeholders</li> <li>Standardizing and optimizing the use of observability and incident management tools across teams</li> <li>Training and supporting teams in effective utilization of the observability and incident management tools</li> <li>Developing and maintaining a comprehensive service dependency ma