ServiceNow CMDB & Discovery Analyst

Benefits:

• Competitive compensation

• Medical, dental, and vision insurance

• 401(k) retirement savings plan with substantial company match

• Life and travel insurance

• Tuition assistance

• Wellness reimbursement program

• Paid holidays and vacation

What is a ServiceNow CMDB & Discovery Analyst?

The ServiceNow CMDB & Discovery Analyst plays a critical role in the design, implementation, maintenance, and optimization of the organization's Configuration Management Database (CMDB) and ServiceNow Discovery capabilities. This role ensures accurate, up-to-date configuration data and effective integration of authoritative data sources to support IT Service Management (ITSM) and IT Operations Management (ITOM) processes. The analyst will work closely with IT and business stakeholders to maintain data integrity and enhance the visibility and relationships of Configuration Items (CIs). Collaboration is key, as this role partners with teams across Information Security, Analytics & Reporting, IT Service Management, Governance Risk & Compliance, Cloud/ Infrastructure/ Application Management, and Enterprise Architecture to drive continuous improvement and deliver high-quality IT services. This position is pivotal in ensuring the CMDB effectively supports IT service management processes, enabling better decision making, risk management, and operational efficiency across the organization.

What does a ServiceNow CMDB & Discovery Analyst do?

• Designs, develops, and implements a scalable CMDB & CSDM framework tailored to Central Hudson’s needs

• Oversees the population and maintenance of the CMDB, ensuring all IT assets, configuration items (CIs), and their relationships remain accurate and up-to-date

• Develops and maintains interactive dashboards and reports that provide real-time insights into CMDB health, utilization, and compliance

• Implements and enforces change control processes to manage modifications to CIs while maintaining CMDB integrity

• Eliminates stale, orphaned, and duplicate CIs through structured governance and technical processes

• Defines and maintains standardized CI naming conventions to ensure consistency and clarity across the organization

• Configures and optimize ServiceNow Identification and Reconciliation Engine (IRE) rules, ACLs, business rules, integrations, discovery schedules, and credentials

• Implements automated processes for regular data updates, validation, and reconciliation to maintain high data accuracy and consistency

• Establishes and maintains logical CI relationships to accurately reflect dependencies across IT services, applications, and infrastructure

• Integrates CMDB with authoritative data sources such as ServiceNow Discovery, SCCM, Intune, Tenable, and other IT management tools to enrich data and improve visibility

• Monitors and optimizes ServiceNow Discovery tools to ensure effective CI population and improve asset tracking

• Collaborates with ITOM, ITSM, and product owners to validate correct relationships between CIs and enhance cross-functional alignment

• Develops, documents, and enforces policies for CMDB governance, ensuring compliance with organizational standards, regulatory requirements, and industry best practices

• Conducts audits and assessments to validate CMDB data accuracy, working with IT teams to identify and resolve discrepancies

• Works with stakeholders to improve software and hardware license management, ensuring the CMDB contains reliable data for cost and compliance tracking

• Develops and implements a strategic roadmap to evolve the CMDB into a service-aware database, enabling data-driven decision-making and operational efficiencies

• Monitors CMDB performance and analyze usage metrics to identify and address areas for improvement

• Provides training and mentorship to IT staff and stakeholders, ensuring alignment with CMDB best practices and governance policies

• Documents integration workflows, including data mappings, transformation logic, system interactions, and custom configurations, to improve system maintainability and knowledge sharing

• Provides support for storm restoration efforts

What does it take to be a ServiceNow CMDB & Discovery Analyst?

Required:

• Bachelor's degree in Computer Science, Information Technology, STEM, Business, Communications or a relevant field and experience with CMDB Management. In lieu of a bachelors degree, an associate's degree in the aforementioned fields with 3+ years of CMDB Management exper