SAP Procurement Senior Customer Success Partner - Northeast Region

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Job Title: SAP Procurement Senior Customer Success Partner – Northeast Region

Location: United States - Newtown Square, Pittsburgh, or Hudson Yards (preferred) 

 

 

What you'll do:

 

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

 

• Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs  and identify new business opportunities within assigned accounts.  These plans should:
• Build deep executive relationships and earn trusted advisor status with customers
• Increase spend under management
• Ensure rapid adoption and enablement of solutions that drive value for the customer
• Expand business process automation across the specific Line of business applications
• Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription license-based solutions

 

What you bring:

 

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

 

Meet your team:

 

You will coordinate with SAP Procurement, Supply Chain, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution management organization.

 

Skills you’ll use:

 

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

 

 

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

 

 

 

Role Specific Skills

SAP Fieldglass (preferred) 

Customer Value Journey Alignment

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud comp