Program Coordinator II - Graduate School of Biomedical Sciences

The Retention Coordinator II (Program Coordinator) will act as a key liaison between the Graduate School of Biomedical Sciences administrative team and the Office of Enrollment Services (Registrar, Financial Aid, Student Financial Services, Recruitment/Admissions). The Coordinator will report to the Director of Curriculum & Program Administration and will interface frequently with the Associate Dean for Administration and Operations as well as the Manager of Marketing and Communications. 

• Serve as key Coordinator liaison to the Office of Enrollment Management.
• Coordinate with Enrollment Services on all issues pertaining to student enrollment and retention efforts.
• Assist and support Program Managers during heavy recruitment periods as needed. 
• Partner with the Manager of Marketing, Program Managers and advising team to create effective yield management plans and assist in coordinating yield events.
• In partnership with Manager of Marketing, compile analyze, and present admissions and retention statistics and generate periodic reports to School leadership. 
• Maintain a close collaborative relationship with academic and marketing team members to ensure that recruitment, admissions, retention, and communications initiatives align with program and School goals.
• Work closely with PhD and Master’s Programs Managers for tracking and follow up of student retention initiatives including onboarding tracking, registration monitoring, milestone completion, degree auditing, and overall progression to degree completion. 
• Manage the Graduate School’s pre-enrollment process for new students, including liaising with Enrollment Services regarding all pre-enrollment requirements. 
• Provide timely feedback to Program Managers, Student Affairs, and other leaders regarding students’ academic progress and alert staff regarding potential issues. 
• Develop and execute a communication plan for all incoming students to ensure completion of pre-enrollment requirements. 
• Directly engage with Registrar team to update student records as needed. This includes ongoing monitoring of course grade submission, investigating missing grades, and resolving grading issues. 
• Work directly with Analytics and Evaluation team to refine existing or develop new tools to monitor student progress and track key academic activities. 
• Assist with program events and provide support to the Office of Student Affairs for major events, such as new student orientation, workshops, and other student engagement activities.
   

• Bachelor’s degree required, Master’s degree in Education or another related field preferred.
• 3+ years of work experience in higher education or related field.
• Experience working in higher education recruitment and admissions.
• Proactive; Good interpersonal skills; Excellent organizational skills.
• Ability to manage multiple tasks/priorities simultaneously.
• Strong computer skills and the ability to quickly learn cloud-based communication and project management applications.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

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