Computer Technician I / IT Service Admin Support

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. 

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide! Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. 

Job Description

We are seeking a diligent and self-motivated IT Services - Admin Support professional to join our team. This role plays a critical part in ensuring smooth administrative operations within the Network Services department. The ideal candidate should have experience in working with database utilities, data manipulation, and possess a proficient understanding of Excel. Solid attention to detail and excellent customer/end user support skills are critical. Relevant certifications and 1-2 years of previous experience will be considered in lieu of a four-year degree. Knowledge of Power Automate is considered a bonus.

As an IT Services Admin Support, you will:

1. Scan and Index Digital Records:

• Use various tools to scan and organize digital records, ensuring easy retrieval and accessibility.

1. Maintain Logistics, Equipment Inventory, and Storage:

• Monitor and update records related to IT equipment, ensuring accurate inventory management.
• Coordinate storage arrangements to maintain a well-organized and secure equipment area.

1. Analyze Data:

• Employ database utilities to extract, transform, and analyze data as needed for IT operations.

1. Prepare Reports:

• Generate and format reports based on analyzed data, providing valuable insights for decision-making.

1. Provide Password Resets for Users:

• Offer timely support to users for password-related issues, ensuring uninterrupted access to systems.

1. Populate Information into New Systems:

• Assist in the transition to new systems by accurately populating relevant data sets.

1. End-User Support:

• Provide first-level support to end users, resolving issues and escalating when required.

1. Additional Duties:

• Perform tasks related to administrative support within the IT services department as required.

Qualifications

For this role as an IT Services Administrator you must have:

• Relevant certifications and 1-2 years of prior experience in IT services or related roles.
• Demonstrable experience working with various database utilities for data management.
• Proficient in data manipulation techniques for importing and exporting data across systems.
• Solid grasp of Microsoft Excel for data analysis, reporting, and manipulation.
• Superb attention to detail and organizational skills.
• Self-starter with the ability to handle tasks independently.

Preferred:

• Experience in customer/end user support, demonstrating good communication and problem-solving skills.
• Knowledge of Power Automate is a bonus.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals) are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $38,400 - 52,850

LI-Remote

Benefits:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran