People & Culture Business Partner

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Team

The People and Culture team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchandising to stylists. As a certified Great Place to Work™,  we pride ourselves on creating a rewarding and collaborative environment where we solve problems together - and have fun doing it! We are looking for people and culture leaders who are bright, kind and motivated by challenge to join our team.

About the Role

We are seeking a People & Culture Business Partner to join our team in Phoenix, Arizona. This is a hands-on individual contributor role embedded in our Warehouse Operations team. You’ll work on-site at least 4 days a week and remotely one day each week. You’ll be a trusted partner to Warehouse Operations leaders and employees and People & Culture partner teams. You’ll spend your time balancing day-to-day “HR” needs of the site with strategic work like driving employee engagement, ensuring compliance, and supporting business results through people-focused solutions. You will be on a team of People & Culture Business Partners who are distributed across the country, so you’ll get the best of both worlds: in-person work and interactions at your site, and collaboration with remote leaders and team members as well.

You're excited about this opportunity because you will…

• Partner with site leaders as a trusted advisor on employee relations, performance management, and development, supporting teams across all high volume organizations as-needed. 
• Balance both site-level and network-wide priorities to drive consistency in the SFIX employee experience across the broader Warehouse Operations team.
• Conduct fair and thorough investigations into workplace concerns, ensuring alignment with Stitch Fix values.
• Interpret data from Workday, people insights platforms, and Workforce Software reporting to proactively identify trends and guide business decisions.
• Support onboarding, training, and engagement programs that strengthen culture, retention, and productivity.
• Advise on HR policies, benefits, leave processes, and compliance requirements, mitigating risk across the business.
• Manage HR documentation and transactions (organizational changes, terminations, unemployment claims, rehire eligibility).
• Serve as the main point of contact for employee inquiries, ensuring timely and thoughtful responses.
• Collaborate cross-functionally to implement process improvements, manage change, and lead people-related projects.

We’re excited about you because you…

• Have 5+ years of progressive HR experience, including 2+ years resolving complex employee relations issues from intake through resolution.
• Bring experience supporting both exempt and non-exempt (hourly) populations, ideally in high-volume environments such as warehousing, fulfillment, or retail.
• Possess deep knowledge of employment laws and compliance (FMLA, LOA, accommodations, and HR policy administration) and can apply them with judgment and care in various settings.
• Are skilled at coaching leaders and influencing stakeholders, balancing empathy with accountability.
• Use data and trends to create clear narratives that shape business decisions and improve people outcomes.
• Can independently navigate and create complex sheets, slides, and docs in Google Suite with proficiency. 
• Have strong workplace investigation and conflict resolution training and skills, with the ability to remain objective, discreet, and fair.
• Communicate with employees of all levels in person, in writing, and virtually with clarity, empathy, and credibility, ensuring employees feel heard while leaders gain actionable insights.
• Are curious, resilient, and solutions-oriented, thriving in ambiguity and seeing change as an opportunity to model a growth mindset and make a lasting impact on the business.