Customer Service Representative-Newaygo Veterinary Services

• Newaygo Veterinary Services has an opening for a Customer Service Representative with hours ranging from 28-36 hours a week depending on needs of the clinic.

We are currently open 5 days a week functioning as a busy companion animal veterinary clinic. We offer services such as preventative care, dentistry, digital radiology, ultrasonography, orthopedic procedures, and soft tissue procedures. We have in-house laboratory testing and diagnostic imaging that allow our Veterinarians and staff to provide quality care to our patients.

We are currently seeking a compassionate and highly motivated individual to join our clinic. We value exceptional customer service in addition to outstanding patient care. Our team takes a collaborative approach to care, with a focus on open communication. If you love animals and are committed to providing high quality care as a Customer Service Representative, we hope you'll apply for this position!

The successful candidate will:

• Greet clients; answer phones; schedule appointments/reminders; weigh patients and verify client/patient information in the database.
• Triaging phone calls and passing along documentation to appropriate staff.
• Ensure that all animals are being cared for properly and moving through the system efficiently
• ·Assess patient and update computer records.
• Fill prescriptions, measure medications and label containers.
• Assist with housekeeping (laundry, clean exam and waiting rooms as needed)
• Perform financial duties (enter charges and collect payments)

Qualifications:

• Minimum 1 year of relevant experience-preferred
• Familiarity with veterinary equipment and procedures -preferred
• Excellent client communication skills, required
• Ability to exercise good judgment and be resourceful

Benefits:

401K

PTO

Employee Discount

$13-15/hour

Monday -Friday

Saturday shifts dependent on seasonality

10 hour shifts

The hours of operation for the clinic are Monday 7-6pm, Tuesday through Friday 7-5pm and Saturdays 8-1pm. We are currently closed on Saturdays, but availability is dependent on the time of year and staffing needs.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.