Registrar- Atrium Health Patient Access Lake Norman PT

At Atrium Health Lake Norman our team is collaborative, inclusive, and patient-centered. Our culture is built on a foundation of trust, shared accountability, and psychological safety. We value clear communication, integrity, and innovation while fostering empathy, respect, and a shared sense of purpose. Leadership sets the tone with a growth mindset and critical thinking. Leaders empower teams, embrace change, and champion excellence. Teammates lift each other up, value relationships within and across disciplines, and share pride in delivering safe top-quality care. It is a culture of ownership, celebration, and belonging, where people are inspired to thrive, grow together, and have fun! 

Job Summary
Receives and provides information to patients, significant others, healthcare team members and hospital guests in a courteous and professional manner. Provides an accurate and timely registration process to the patient population.

Essential Functions
 

• Greets and assists customers, patients, and visitors. Acts with a sense of urgency when dealing with patients and workflow.
• Verifies all patients have orders with diagnosis and referring physician information including a legible physician signature.
• Performs point-of-service collections in a professional manner.
• Acts and communicates in a professional manner, appropriate for the healthcare setting.
• Assumes responsibility for ensuring the waiting area is clean and orderly.
• Identifies patients utilizing two forms of identification; armbands all patients. Explains the process to all patients. Assists patients with undressing needs if required.
• Responds to emergencies in the department following processes identified for that particular area.
• Assists in meeting departmental goals, point-of-service collections and registration accuracy.

Physical Requirements
Ability to work in a fast-paced environment. Requires the ability to concentrate with constant interruptions. Will be required to sit, stand, walk, push, pull and moderate lifting of patients. 

Education, Experience and Certifications 
High School Diploma or GED required.

 

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.