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Customer Success Coordinator
Actriv HealthcareUnited Statesfull_timeVerifiedPosted 6 Jan 2025
About the role
Position Summary:
Role Overview/Purpose:As a Staffing Coordinator at Actriv Healthcare, you will be responsible for matching qualified healthcare providers, such as CNAs, LPNs, and RNs, to shifts that align with their skills, preferences, and our client facilities' needs. You will be the primary point of contact for providers, ensuring they are successfully placed, informed, and supported to deliver high-quality care. Your proactive and responsive approach will play a vital role in maintaining Actriv’s commitment to excellence in healthcare staffing.
Reporting Structure: Reports To: Staffing ManagerDepartment: StaffingDirect Reports: None
Key Responsibilities:1. Shift FulfillmentCoordinate and fill daily shift requests, maintaining a target of 30 successfully worked shifts per day. Ensure proper credentialing and compliance for all staff scheduled to fill shifts.
2. Provider Engagement and CommunicationConduct outreach, making a minimum of 60 calls per day to providers and healthcare facilities to confirm shift availability, answer questions, and address any issues.Build and maintain strong relationships with providers to understand their preferences, availability, and work history.
3. Scheduling and Problem SolvingAnticipate and resolve scheduling conflicts or last-minute cancellations by actively managing a pool of qualified backup providers. Collaborate with team members to address urgent or high-priority staffing needs promptly. 4. Compliance and DocumentationEnsure all staffing activities comply with healthcare regulations and Actriv’s internal policies.Maintain accurate records of shifts, assignments, and communications to support seamless payroll and compliance processes. 5. Customer ServiceProvide high-quality service to both clients and healthcare providers, responding to inquiries and concerns professionally and in a timely manner. Uphold Actriv’s values and standards, fostering a positive image of the company within the healthcare community.
Performance Goals:
·Shift Fulfillment: Ensure 30 worked shifts are completed per day. ·Provider Outreach: Maintain a minimum of 60 provider calls daily to confirm availability, assign shifts, and address issues. ·Client Satisfaction: Achieve a high client satisfaction score by minimizing last-minute cancellations and effectively resolving issues. ·Timely Communication: Ensure responses to client or provider inquiries are made within 1 hour during business hours. ·Documentation Accuracy: Maintain 100% compliance with documentation for all shifts filled. ·Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly with providers and clients.·Time Management: Ability to manage and prioritize multiple tasks in a high-paced environment to meet daily targets.· Problem-solving: Proactive and resourceful approach to resolving scheduling conflicts, cancellations, and other staffing challenges.· Attention to Detail: Strong organizational skills to ensure accurate documentation and compliance adherence.·Adaptability: Comfortable working in a dynamic environment where priorities can shift frequently.
Experience: · Minimum of 1-2 years in staffing, scheduling, or human resources, preferably within a healthcare setting.· Experience working in a fast-paced, dynamic environment with competing priorities.· Familiarity with healthcare regulations and staffing compliance standards is a plus.
Success Factors:
· Proactive Communication Actively engages with healthcare providers and facilities, maintaining transparent, timely, and professional communication, especially around shift confirmations and any schedule changes. · Resilience and FlexibilityCapable of adapting to changing priorities and shifts in staffing needs, with the resilience to handle last-minute adjustments or cancellations while maintaining a positive and solution-focused attitude. · Time Sensitivity and ResponsivenessDemonstrates prompt response times to meet Actriv's standards for resolving schedu
Role Overview/Purpose:As a Staffing Coordinator at Actriv Healthcare, you will be responsible for matching qualified healthcare providers, such as CNAs, LPNs, and RNs, to shifts that align with their skills, preferences, and our client facilities' needs. You will be the primary point of contact for providers, ensuring they are successfully placed, informed, and supported to deliver high-quality care. Your proactive and responsive approach will play a vital role in maintaining Actriv’s commitment to excellence in healthcare staffing.
Reporting Structure: Reports To: Staffing ManagerDepartment: StaffingDirect Reports: None
Key Responsibilities:1. Shift FulfillmentCoordinate and fill daily shift requests, maintaining a target of 30 successfully worked shifts per day. Ensure proper credentialing and compliance for all staff scheduled to fill shifts.
2. Provider Engagement and CommunicationConduct outreach, making a minimum of 60 calls per day to providers and healthcare facilities to confirm shift availability, answer questions, and address any issues.Build and maintain strong relationships with providers to understand their preferences, availability, and work history.
3. Scheduling and Problem SolvingAnticipate and resolve scheduling conflicts or last-minute cancellations by actively managing a pool of qualified backup providers. Collaborate with team members to address urgent or high-priority staffing needs promptly. 4. Compliance and DocumentationEnsure all staffing activities comply with healthcare regulations and Actriv’s internal policies.Maintain accurate records of shifts, assignments, and communications to support seamless payroll and compliance processes. 5. Customer ServiceProvide high-quality service to both clients and healthcare providers, responding to inquiries and concerns professionally and in a timely manner. Uphold Actriv’s values and standards, fostering a positive image of the company within the healthcare community.
Performance Goals:
·Shift Fulfillment: Ensure 30 worked shifts are completed per day. ·Provider Outreach: Maintain a minimum of 60 provider calls daily to confirm availability, assign shifts, and address issues. ·Client Satisfaction: Achieve a high client satisfaction score by minimizing last-minute cancellations and effectively resolving issues. ·Timely Communication: Ensure responses to client or provider inquiries are made within 1 hour during business hours. ·Documentation Accuracy: Maintain 100% compliance with documentation for all shifts filled. ·Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly with providers and clients.·Time Management: Ability to manage and prioritize multiple tasks in a high-paced environment to meet daily targets.· Problem-solving: Proactive and resourceful approach to resolving scheduling conflicts, cancellations, and other staffing challenges.· Attention to Detail: Strong organizational skills to ensure accurate documentation and compliance adherence.·Adaptability: Comfortable working in a dynamic environment where priorities can shift frequently.
Experience: · Minimum of 1-2 years in staffing, scheduling, or human resources, preferably within a healthcare setting.· Experience working in a fast-paced, dynamic environment with competing priorities.· Familiarity with healthcare regulations and staffing compliance standards is a plus.
Success Factors:
· Proactive Communication Actively engages with healthcare providers and facilities, maintaining transparent, timely, and professional communication, especially around shift confirmations and any schedule changes. · Resilience and FlexibilityCapable of adapting to changing priorities and shifts in staffing needs, with the resilience to handle last-minute adjustments or cancellations while maintaining a positive and solution-focused attitude. · Time Sensitivity and ResponsivenessDemonstrates prompt response times to meet Actriv's standards for resolving schedu
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