Director, Solutions Consulting

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we're leading the legal AI revolution. As pioneers at the forefront of legal technology, we're transforming how 2M+ legal professionals work every day at the world's top law firms and corporate legal departments through our cutting-edge, AI-driven portfolio of tools. From intelligent document drafting to predictive analytics, from automated workflows to advanced security governance, we deliver innovative solutions seamlessly within Microsoft 365 and across every device lawyers use. With 30+ years of relentless innovation and the majority of the world's largest law firms as our clients, we're just getting started. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of something extraordinary—help us continue revolutionizing legal technology and defining what's possible in the legal industry.

Overview: As a Director, Solutions Consulting at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. This leader will play a critical role in driving customer product adoption, best-practice consultation, and long-term customer success across our solutions. 

The Director will define and operationalize methodologies, frameworks, and activities that empower our customers to maximize the value of our solutions while strengthening partnerships with key stakeholders. This is a strategic, customer-facing leadership role requiring both technical expertise and business acumen to guide customers on their adoption journey. 

Key Responsibilities:

• Team Leadership & Strategy 

  • Lead, mentor, and scale a high-performing Solution Consulting team. 

  • Define the vision, methodologies, and engagement frameworks for proactive customer adoption and value realization. 

  • Develop standardized playbooks, success plans, and best-practice consultation models. 

• Customer Product Adoption & Success 

  • Partner with enterprise customers to ensure adoption of core and advanced product capabilities. 

  • Serve as an executive sponsor on key accounts, providing trusted technical and business guidance. 

  • Establish and monitor adoption KPIs, ensuring measurable impact on retention, expansion, and customer satisfaction. 

• Cross-Functional Collaboration 

  • Work closely with Sales, Customer Success, Product, and Professional Services to align strategies and handoffs. 

  • Provide structured customer feedback to Product and Engineering to influence roadmap priorities. 

  • Partner with Training and Enablement teams to ensure consistent customer education. 

• Operational Excellence 

  • Implement tools, metrics, and reporting to track team performance and customer adoption outcomes. 

  • Drive continuous improvement in SC methodologies and consultation approaches. 

  • Ensure the team is equipped with the right skills, knowledge, and frameworks to support enterprise-scale adoption. 

Qualifications:

• 8+ years of experience in Solution Consulting, Customer Success, Technical Account Management or related leadership roles within SaaS (legal technology experience preferred). 

• Proven track record of building and scaling teams that drive measurable customer adoption and retention. 

• Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices. 

• Excellent understanding of SaaS delivery models, customer lifecycle, and enterprise adoption challenges. 

• Experience developing and operationalizing frameworks, playbooks, and methodologies for customer engagement. 

• Strong analytical and strategic thinking skills; ability to define KPIs and drive data-backed decision making. 

• Exceptional communication and executive presence, with the ability to engage both technical and business leaders. 

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplify