IT Associate Analyst, Level 1, Business Solutions

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Under direct supervision, serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.

Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

Essential Functions: 

• Assists with facilitating meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business

• Assists with the workflow analysis in support of requirements identification

• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation

• Captures, analyzes, and documents business and user requirements and user stories in support of a variety of project methodologies

• Participates in the development of IT roadmaps for an assigned business area;

• Develops an understanding of current business and IT processes and change within their assigned business area of responsibility.

• Ensures solutions meet business needs and requirements

• Monitors industry activities and pursues independent learning opportunities for their assigned business area of responsibility

• Conducts reviews of business processes and works with others to begin developing functional optimization strategies where applicable

• May participate in the development of user documentation and manuals, training materials and/or job aids, when necessary

• May assist in facilitating the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.

• Assists in the creation for Capital Project Business cases and estimates and participates in the presentation of said cases to the PMO and Finance.

• Works with the business to assess proposed enhancement request for value and completeness; May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area;

• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems;

• Proven ability to quickly learn new applications, processes, and procedures.

• Exposure to multiple technologies and application development methodologies.

• Knowledge of one or more business domains, and a developing understanding of how the domains relate and can be assembled into solutions that meet business and IT needs;

• Participates in business process analysis and the creation of current/future state process modeling with oversight.

• Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls;

• Understanding and knowledge of IT standards and controls;

• Ability to work on teams and collaborate effectively with business and technical roles.

• Excellent analytical thinking, problem solving and business process optimization skills;

• Excellent written and verbal communication skills;

• Excellent independent planning, organizational and time ma