Patient Access Center Supervisor

We're committed to bringing passion and customer focus to the business.

Job Description:

Job Description

Summary:  Directs and coordinates activities of Patient Service Representatives (PSR) engaged in scheduling appointments for all doctors, physician assistants, and servicing the needs of patients.

Duties:

• Supervisor the staff of the PAC department
• Responsible for coaching and mentoring of PSRs.
• Responsible for completing annual performance evaluations on all staff. 
• Responsible for conducting performance counseling sessions with staff members when appropriate.
• Responsible for reviewing and submitting employee payroll using the electronic system.
• Supports the Help Line to answer questions from PSRs and take escalated calls.
• Attends meetings, in-services and training sessions as appropriate.
• Works with the IT department and managers on updating provider templates/schedules.
• Works with management, patients and guests to ensure that PAC department is meeting their needs.
• Acts as the point of contact for staff with regard to patient/customer complaints.
• Produces reports on phone calls
• Other duties as assigned.

Qualifications.

• Minimum of three years of call center experience
• Minimum of one year of supervisor experience
• Experience reviewing and performance evaluations.
• Tech savvy with knowledge of relevant computer programs and telephone equipment
• Experience with coaching, training, and motivating employees.
• Analytical, efficient, and thorough

Supervisory Responsibilities: Manages assigned staff. Responsible for the overall direction, coordination, and evaluation of this area.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include coaching, mentoring, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education High school diploma, associate degree preferred. 

Computer Skills: Knowledge of Microsoft Office

Work Environment:  Call Center/Office setting. - Onsite with travel across travel across South Texas Laredo, McAllen, and Corpus.
 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!