Lobby Ambassador - Front Desk - The Cosmopolitan
MGM Resorts InternationalAbout the role
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
THE JOB:
As a Lobby Ambassador you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $16.07
THE DAY-TO-DAY:
Proactively greet guests within the lobby environment, identifying needs and fulfilling them appropriately
Monitor traffic flow and manage queuing system
Direct guests as appropriate to minimize wait times
Actively identify, acknowledge, diagnose, and resolve guest concerns following service recovery as needed
Enthusiastically promote features and benefits of MGM Resorts International venues and outlets
Maintain comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information
Utilize tablet devices to perform key transactions as well as display products and services to guests
IDEAL CANDIDATE:
Customer Service experience
Technology savvy such as, iPads, computers
Able to stand for long periods
High School Diploma or equivalent
Work varied shifts, to include weekends and holidays
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