Honda Guest Services/Front Desk Representative - Part Time

Stevenson-Hendrick Honda Wilmington

Location: 6720 Market Street, Wilmington, North Carolina 28405

 

Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!

Pay Range:

$17.00 per hour.

Part Time Guest Services Representative Rotating Schedule Requirements: Average 25 hours per week, candidates must be able to work the Part Time schedule requirements on a regular basis.

• Monday-Thursday evening shifts between 4:00PM-7:00PM.

• Friday shifts between 8:00AM-4:00PM.

• Saturdays rotating shifts between 8:00AM-4:00PM or 12:00PM-7:00PM.

Core Values:

• Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

• Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

• Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

• Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

• Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

• Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

• Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Benefits:

• Paid Company Training

• 401(k) Retirement Plan with Company Match

• Employee Discounts

• College Scholarship Program

• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)

• Internal Career Advancement Opportunities

• Clean State of the Art Facilities

• Top Notch Climate Controlled Shops & Equipment

• The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manager.
• Directs phone calls to the appropriate person
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
• Helps maintain a clean and comfortable environment (monitor facility)
• Provides new hire Customer Management training when requested
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system     
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactoril