Information Management Specialist (Sr.)

Torch Technologies

Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us!

Torch Technologies has an exciting opportunity for a Senior Information Management Specialist for the Tenants Contract, supporting the Air Force Division at the Air Force Research Laboratory’s Munitions Directorate’s Integration and Operations Division (AFRL/RWOC) at Eglin AFB, FL.

As a Senior Information Management Specialist, your duties will include the following, but are not limited to:

• Provide broad range of Information Management support IAW DoW 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance.

• Expected to apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DoW 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist.

• Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non-secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties.

• Participate in monthly IT Meetings for review current issues/topics with IT team.

• Assist in IT projects from inception to completion, including all resolution matters as needed with government customers.

• Be able to provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUX experience strongly desired), other proprietary/open-source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.)

• Submit monthly report to IT lead.

Required Qualifications: 

• U.S. Citizenship

• Master's degree or equivalent applicable work experience.

• 10 years' relevant experience,

• DoW 8570/8140 IAT Level II; CompTIA Security+ CE or equivalent required.

• Customer Service – Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Problem Solving - Identifies problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.

• Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately.

• Attention to Detail - Is thorough when performing work and conscientious about attention to detail.

• Strong technical troubleshooting and problem-solving skills – Able to diagnose and solve a wide range of technical problems under pressure.

• Strong time management and organizational skills - Ability to juggle multiple tasks and priorities and effe