Director of Business Strategy and System Support

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

In collaboration with Senior Medical and Administrative Leadership, the Director, Business Strategy and Systems Support is responsible for the creation, promotion and support of innovative strategies to facilitate cost effective patient care that occurs when, where and how it is needed by the patient while maintaining equilibrium in hospital operations. These strategies incorporate a goal of improved access for all patients and include consideration service line development/enhancement and analysis of hospital based clinical programs. Review and development with assistance in Implementation of new models and tests of change will be linked to the measurement of outcomes in quality and cost of care to identify and hardwire best practices across Mount Auburn Hospital and its clinical service lines. More specifically, it is anticipated that the Executive Director, Business Strategy and Systems Support will lead the quantification, evaluation and trending of key initiatives across Mount Auburn its financial performance and its relation to patient utilization of the integrated delivery system's emergency, inpatient and other services.

The Director, Business Strategy and Systems Support will serve as a leader, facilitator and performance improvement specialist for site, department and hospital colleagues. Using key analytics, data and performance metrics, the Director will initiate, lead and/or sponsor team based improvement work to create innovative solutions that achieve improved Quality, Patient Experience, Cost Reduction and growth of key service lines. This work may remain local to Mount Auburn Hospital but will extend to multi-organizational initiatives in collaboration with BILH including such areas as hospital inpatient units, emergency department, and ambulatory clinics.

In collaboration with a team of analysts, the development of associated data collection requirements, reporting and visual presentation to multiple layers throughout the organization for use in strategic decision support and daily operations is a key requirement.

Job Description:

Essential Duties and Responsibilities: include the following, other duties may be assigned. 

Culture of Excellence Responsibilities: 

• See everyone as worthy of respect and attention. 
• Design care and services for and with each patient. 
• Recognize that patients see quality service as quality care. 
• Make it a priority to assist patients, visitors and colleagues. 
• Take advantage of learning and growth opportunities. 
• Understands organizational goals and priorities. 

Compliance Responsibilities: 

• Understands and adheres to BILH compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and hospital Policies. 
• Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and hospital regulations, laws, and policies as they presently exist and as they change or are modified.  
• Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.   

Job Specific Responsibilities: 

 

Service 

• Leads by example, actively demonstrating and contributing to Mount Auburn and BILH Mission 
• Using operational and financial analysis, develops strategies to measure and continually improve operational efficiencies, and health system access  
• Prepares and presents new concepts to Mount Auburn’s leadership team 
• Follows trends in patient satisfaction survey data locally within Mount Auburn and nationally to identify areas for improvement and uses this as one data point in overall improvement plan 
• Compares patie