Staff Nurse - Triage - Holden Comprehensive Cancer Center (Hybrid/Remote)

Duties to include: 

·         Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed for patients.

·         Verifies patient demographic information and accurately document phone encounters into electronic health record.

·         Provide phone-based support for oncology patients managing treatment side effects, pain, medication concerns, and emotional distress.

·         Collaborate closely with oncology physicians, nurse practitioners, and care teams to ensure continuity and quality of care.

·         Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.

·         Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.

·         Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.

·         Assist with scheduling appointments or referring patient to outside agencies for care, as appropriate.

·         Incorporates scientific, behavioral and humanistic principles for application to clinical practice.

·         Utilizes, adheres and supports departmental standards and practice guidelines.

·         Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness. 

·         Assesses patient health care preferences and expectations.

·         Maintains skills/competency related to special equipment, medications, and procedures common to the patient population of the unit/division.

·         Uses evaluation data to revise and implement change.

·         Assumes accountability for the provision of care for patients. 

·         Participates as a member of the health care team utilizing effective communication skills.