Director, Global Customer Training

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

The Director, Global Customer Training will lead the transformation of a revenue-generating training organization responsible for customer education across Revalize's software product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled — modernizing curriculum strategy, delivery operations, systems, and commercial performance — while leading a globally distributed team spanning the US and Germany through that change. The right candidate is energized by building what's next, not maintaining what exists. 

Key Responsibilities 

Transformation & Change Leadership 

• Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy 

• Lead the team through change with clarity and conviction: set the vision, build buy-in, manage resistance, and sustain momentum across two continents 

• Champion new ways of working, including automation, AI-assisted content development, and scalable digital-first delivery models 

• Partner with senior leadership to align the transformation with company growth priorities and secure cross-functional sponsorship 

Revenue & Business Operations 

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services 

• Redesign the training catalog — course packaging, pricing tiers, and bundled offerings — to align with product sales cycles and unlock new revenue 

• Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction 

Curriculum & Content Development 

• Set the instructional design strategy for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content 

• Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough 

• Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders 

Team Leadership 

• Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development 

• Develop the team's capabilities for the future state: new skills, new tools, new delivery formats 

Systems & Operations 

• Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite 

• Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity 

Cross-Functional Partnership 

• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input 

• Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities 

Qualifications

• Demonstrated success leading a team or function through significant transformation or change — restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up 

• Change leadership skills that show up in results: vision-setting, stakeholder alignment, and the resilience to drive adoption through resistance 

• 7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation drive 

• Experience owning revenue, P&L, or commercial outcomes for a service