HCBP Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

As a HCBP Manager in our HC Services team, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and Partners, you’ll help guide and coach on challenging and sensitive situations they need support with.

Meaningful work you’ll be part of  

As a HCBP Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:  

• Leading one of the seven Moments that Matter to enhance support for people, processes, and automation. 

• Collaborating as part of a team of HCBP Managers with major and minor Lines of Service (LoS) responsibilities to drive cross-LoS learning and continuity. 

• Coaching partners and staff to strengthen leadership effectiveness through education and training, consulting on performance and employee relations issues, and fostering trust to promote an engaging people experience and a culture of trusted leadership. 

• Independently managing complex employee relations matters, including data breaches, personal relationships, work refusals, wellness discussions, and other high-risk cases, requiring specialized expertise and deep knowledge of the firm’s Code of Conduct and Human Capital (HC) policies. 

• Acting as a subject matter expert, providing strategic advice and coaching on employment-related issues to employees and Coaches, ensuring consistency and alignment with governing regulations and firm policies. 

• Identifying trends and delivering insights to LoS HCBP Senior Managers to inform HC strategy and enhance the overall people experience. 

• Promoting a seamless and consistent experience for employees and People Managers in handling employee relations concerns, while maintaining accurate and up-to-date information. 

• Collaborating with Centers of Excellence (CoEs) within and outside HC, including Ethics, OGC, Experienced Talent Acquisition, and Global Mobility, on employee concerns and issue resolution. 

• Supporting additional people matters such as involuntary terminations, absence management, budget escalations (e.g., retention bonuses, ad hoc salary reviews) and managing escalations from the Ops Excellence team. 

• Driving cross-LoS and LoS projects, including mid-year reviews, key talent mapping, year-end performance processes, and campus rehiring initiatives. 

Experiences and skills you’ll use to solve 

• Relevant experience in a series of progressive HR roles, ideally within a professional services firm/matrix organization.  

• An undergraduate degree with demonstrated on-going learning efforts (Certified Human Resources Professional/Leader (CHRP/CHRL) designations are an asset.    

• An in-depth understanding of human resources management: employee relations, performance management, compensation and benefits, talent management, staff development, and their link to business strategy.  

• Demonstrated ability to build and manage trusting relationships with key leaders and internal business Partners with a commitment to exceptional client service.