Application Analyst - Mychart/Medlink

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description </s pan>

TheMaestro Care (MC) MyChart analyst works acr ossthree distinct yet interrelated products,Community Connect, MyChart, & EpicCare Link, to deliver a comprehensive andstreamlined experienc eto Duke University Health System (DUHS) patients andcommunity provider partners as they daily interact with us on their healthcareneeds.  The successful analyst in thisrole is responsible for applicationbuild, test and validation, productdeployment and daily operational main tenance. The team works cross functionallywith other MC application team s in turn ensuring the overall function of theDUHS Electronic Health Rec ord (EHR).  Inthis role, teamwork, collaboration, and drive are essential.  Prospective applicants can find greaterdet ail on each product at www.epic.com.</p >

 

 

Work Performed

Level1

·         Provides systems support, including tro ubleshooting, software configuration,and testing

·        Ensures the security of tech nology solutions as guided by Team andTechnical Leads

·        Participates in the pla nning and delivery of customer trainingsessions on system use and applic ation enhancements (new functionality) orrevisions

·        Completes moderately compl ex application build tasks and assists withlarge and/or complex projects under the guidance of Team and Technical Leads

·        Updates system, operationalan d department documentation

·        </spa n>Monitors the incident management queue completingbreak/fix,maintenance, and system enhancement requests as assigned andr & concise,accurate) with customers keeping them apprised of requespr ioritized bymanager; maintains excellent communications (timely, cleat s tatus

·        Recommends areas for process improvement

·        Adheres to organizational policies and procedures and follows allchange control processes defined withinMae stro Care

·        < span>Performs other related duties incidental to the work describedherei n

 

 

Level2 </ span>

Inaddition to the duties described for Level 1, the Le vel 2 analyst will:

·        </spa n>Liase between MyChart and other Maestro Care application teams toensure the smooth deployment and functioning of supported applic ation; consultswith Epic Technical Service support as warranted < /p>

·        Assistin the build and execution of other MC application teams where thoseapplicatio ns intersect with MyChart. Build support includes consultation andinterp retation of clinical workflow, application build to support desiredfunct ionality, test, validation, ushering through change process to deploymen t,and other tasks

·         Advise and assist with educational issues, includingcross-t raining ofteam members, end-users and DHTS Service Desk via face-to-face , telephonic, andother training modalities

·        

Serve in the capacity of MCMyChart application expert for coreapplication functionality

·        Assist in the design an d specification of bug-fixes to ensure theymeet the needs of theDuke env ironment, as well as participate in designsessions and review of specifi cations for new features and enhancements in theMaestro Care EHR< /p>

·        Develop and mai