Operations Manager- RF

This role is #Hybrid requiring candidates to be local to our Fremont, CA location.

• Develops, implements and executes capacity and capability management with guidance from senior leadership.
• Ensures effective workflow by engaging with cross functional leads in order to understand scope and technical needs to assign resources effectively.
•  Responsible for driving and integrating continuous process improvement concepts and techniques, utilizing Lean Sigma approach.
• Drives a high performing team by managing the performance and development of team members.
• Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
• Holds team and self accountable for results, assists senior leadership in defining goals and performance objectives and metrics to execute strategy.
• Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
• Ensures understanding of and compliance with all established policies and requirements.
• Increases customer (internal and/or external) loyalty, anticipates needs and provides proactive solutions; gathers, shares and responds to feedback.
• Coaches and mentors employees to do the same.
• May oversee the establishment of appropriate testing programs and the coordination of activities within the designated operations, including development of test procedures beyond the scope of existing standards and requirements requiring the use of independent judgement.
• May also handle some projects and/or act as lead reviewer to support workflow and demand.
• Provides direct support to team and customers by providing technical guidance and judgment to complete projects and address issues needing resolution (i.e. customer complaints, unusual requests, technical advice, etc.).
• Ensures quality and adherence to policies and standards requirements.
• Empowers and holds team accountable to achieve established KPIs (cost, revenue, profit, enterprise value, etc.).
• Supports and guides team to ensure compliance with requirements, changes in project scope, specifications and customer notifications.
• Explains UL family of companies' policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience. Communicates and exemplifies ULs Vision and Mission.
• Leads, promotes and embraces change through self and team.
• Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
• Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization.

• University Degree (equivalent to a Bachelors Degree) in Engineering, Business Administration, Management, Physics or related field plus generally 7-9 years directly related experience.
• Demonstrated ability to create and manage objectives, staffing and budgets.
• Demonstrates knowledge of how decisions impact business results, working with a diverse team and planning and thinking strategically.
• Demonstrates the ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning.
• Demonstrates the ability to analyze and interpret analyses, data, process documents and plans.
• Demonstrates the ability to take calculated risks and plan for contingencies.
• Demonstrates awareness of the challenges of working in diverse cultural environments.

What you will experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles,  you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL