Clinical Director On-Call

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2023! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 340 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

The full-time Clinical Director On-Call (CDOC) is responsible for the clinical assessment of potential organ donors for medical suitability and pertinent risk factors that may impact recipients.  In collaboration with the daily clinical call team, the CDOC determines patient eligibility for organ donation, guides clinical management of organ donor patients, oversees the plan for each donor while on call and works to overcome logistical barriers that may present throughout the donation process. 

This is a fully remote position ideal candidate will have the ability to work remotely within the Eastern time zone.

Supervision

• Leads the daily call team (including Referral Resource Coordinators, Clinical Responders, Donation Coordinators, Family Services Coordinators, Organ Clinical Coordinators, and Organ Surgical Recovery Coordinators) in meeting daily operational needs to facilitate organ donation. 
• Does not include direct management of staff, however requires close oversight and leadership for the operational team on their assigned call days.
• Ensures NEDS Standards of Behavior are maintained onsite, and holds staff accountable in real-time to standard work/expectations (timely response onsite, appropriate documentation practices, effective communication and collaboration with hospital and transplant partners toward effective CDP, donor management, and organ recovery practices.)
• Communicates any deviation from standard behavior or practice to appropriate manager for additional follow-up.
• Supports onsite staff both clinically and emotionally during their call days.  Refers staff to NEDS Counselor where appropriate for real-time intervention. 

Administrative

• Assists with data collection and analysis for weekly Organ Utilization meetings. 
• Responsible for filing quality events where appropriate for performance improvement both internally and with external partners (transplant centers and other OPOs.)
• May perform other activities or special projects as assigned by the SVP of Organ Donation. 

Clinical

• Possesses high-level clinical understanding of the donation process and is able to guide onsite staff in successful management and optimization of organs for transplantation.
• Is able to read and interpret hospital policies for determination of neurological death and guides staff to ensure potential donor patients are declared appropriately (where applicable.)
• In collaboration with NEDS Medical Directors, is able to present complex clinical information and determine a clear and cohesive plan for assessing donor risk factors and communicating them (both orally and in writing) to accepting transplant centers. 

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

• Interpersonal and Communication Skills: Excellent interpersonal skills including all forms of communication, active listening, consensus building and group facilitation.   Ability to critically think, problem solve, and work productively both independently and as a team participant.
• Written communication:  Ability to effectively communicate with the written word.  Use of proper grammar, spelling and punctuation. Written communication is understandable and clear to many people. 
• Honesty/integrity: Displays behavior that is ethical, honest, and humane. Serves as a role model for others and performs actions that demonstrate the individual’s and organization’s values. 
• Project Management Skills: Demonstrated abilit