DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ENTERPRISE SOFTWARE SOLUTIONS SUPERVISOR

Job Location:

Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Posting Details:

Salary:  $90,500 - $100,744

Grade: 27

Closing Date:  May 17, 2026  

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/Network Supervisor. This position will serve as a Enterprise Software Supervisor. This position will be responsible for the daily support and maintenance, governance, and customer service of all enterprise software systems, including but not limited to: Google Enterprise and related technologies, and Microsoft M365. This individual will participate in product demonstrations, facilitate and present for governance and community practice meetings, provide industry best practice guidance to leadership, and follow the agency's change management practices. On top of the daily system maintenance activities, this position will keep the system up to date with system updates and maintain the documentation to reflect the current state.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Provides proactive guidance and maintenance schedules for systems and platforms for the products and services that are included in the enterprise software service area and others as assigned.
• Administers the full range of disciplines for enterprise software applications.
• Supervises and guides a team of system administrators responsible for the maintenance and proactive and reactive services of the enterprise software systems.
• Provides guidance, assistance, training and education related to enterprise software applications, services, usage, and governance.
• Reviews configuration change proposals for compliance to established standards, guidelines and policies.
• Performs system analysis, designs, constructs and tests infrastructure in collaboration with the network system administrators and engineers.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Various infrastructure technologies and in house developed applications utilized in the enterprise
• System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary

Skills In:

• Writing proficiently
• Strong customer service
• Solving problems with various software applications and hardware options
• Analyzing t