Logistics Operations Specialist

 

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

 

 

Position Summary: 

 

As a Logistic Specialist, you hold a pivotal role as a highly valued team member. Your primary responsibility will be to maintain and enhance Logistics Operations with Third Party warehouses and Nespresso. In this role, you will play a crucial part in monitoring KPIs, ensuring unwavering compliance, conducting meticulous audits, delivering exceptional internal customer service, and spearheading transformative process improvement and cost savings projects. With a primary focus on Logistics Resource Planning, capacity management, and compliance, your expertise will be instrumental in driving our success. We invite you to join our dynamic and collaborative environment, where your skills and contributions will undoubtedly make a significant impact.

 

**Location: Role will be located at our new 3PL site in Somers, WI**

 

Key Responsibilities:

 

• Oversees daily order fulfillment backlog and determines when DCs need to be shutoff due to backlog
• Leads logistics consumer complaints process and resolution for B2C and Trade 
• Facilitates weekly and monthly complaint reviews with key stakeholders at Nespresso and 3PL
• Leads the 3PL engagement program by developing and implementing processes for recognizing employees
• Leads Pick-to-Light SKU slotting by issuing weekly planogram for 3PL based on marketing plans
• Key logistics support for marketing and promotional activity by collaborating in weekly activity meetings 
• Leads daily order volume forecasting for 3PL and tracks 3PL daily order fulfillment performance 
• Ensures 3PL has all promotional details and that inventory is in place at all DCs time of promotion
• Escalates operational related issues to leadership prior to promotion to limit cost and complaint issues
• Participates in NCE Weekly and Monthly Operational Reviews at national level
• Ensures the high priority issues are reviewed, actions are implemented, and resolutions are sustained
• Participates in GEMBA, LER, and other process improvement activities as project leader
• Leads safety and quality compliance within 3PL operations, ensuring working environments are up to Nestle SOPs
• Ensures all safety related issues are root caused, resolved, and escalated to the appropriate parties
• Ensures 3PL DCs are prepared and excel in all compliance related audits (i.e. TQM, RSA,ISO etc)
• Leads all internal audit preparation and is capable to answer audit questions
• Supports daily logistics related requests from 3PL, HQ, Marketing, TQM, B2C, Trade and Internal Controls
• Participates in warehouse visits and tours for visitors (i.e. planning, lead when manager is unavailable, etc)     
• Review, update, implement, and sustain SOPs and Procedures for Operations and Systems                  
• Leads special projects related to fulfillment, systems, and 3PL operations
• Ensures after hours coverage as needed for order flow issues and during peak periods and month-end

 

Experience and Education Requirements:

• BA/BS Degree required (Industrial Engineering, Finance, Supply Chain Management, Business Administration or equivalent preferred).