Senior Representative - Invest Support Services

General information

Career area Customer Care Work Location(s) 108 Monticello Road, NC, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 21876 Posted Date 03-12-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Unlicensed Associate operates as a team member to support clients and customer service representatives. The candidate would be providing excellent customer service to customers via email, Messaging, and phone in matters dealing with account related questions. Strong customer service, relationship building, and communication are essential in this role. 

The Work Itself

• Provide assistance to customers by answering phone calls, responding to emails, and messaging conversations for requests that do not require a licensed representative.
• Troubleshoot basic technical problems for website and mobile platforms.
• Process information associated with clients’ accounts.
• Research more complex issues to correct/minimize problems.
• Provide clients with navigational assistance on the mobile app and web browser.
• Provide excellent customer service in a professional manner.
• Understand, comply, maintain, and reinforce Firm policies and procedures/guidelines.
• Proven expertise in Microsoft Desktop Operations systems (Windows 10, or Windows 11).

The Skills You Bring

Minimum Qualifications

• High school Diploma or GED equivalent
• Ability to communicate effectively over the telephone/messaging/email and establish credibility and trust with a variety of clients.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, Power Point) and Internet skills.