Senior Customer Success Advisor

As a Rapid 7 Senior Customer Success Advisor (CSA), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment.

About the Team 

Responsible for overall success and satisfaction, the Senior CSA’s mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers’ unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals.

About the Role

As a Senior Customer Success Advisor, your primary responsibility will be to guide customers in realising the full value of their Rapid7 products to support their cybersecurity objectives. Specifically, your focus will be to:

• Build and maintain strong, strategic relationships with key customer stakeholders

• Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction

• Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions

• Lead key customer engagements such as status reviews and Executive Business Reviews

• Identify and mitigate risks within customer accounts to support retention and renewal

• Advocate for customer needs internally to influence product and service improvements

The skills and qualities you’ll bring include:

• 5–6+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)

• Strong interpersonal and communication skills, with proficiency in Dutch (C1+) and English (B2+)

• Ability to develop customer strategies and drive product adoption for measurable ROI

• Solid understanding of technical concepts and security frameworks

• Experience partnering with both technical teams and senior stakeholders

• Strong project management, prioritisation, and problem-solving abilities

• Ability to identify and mitigate customer risks proactively

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

#LI-KB2

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.