Support Auditor/Quality Control Specialist

This is a remote position.

Job Description: You’ll play a critical role in ensuring AI-powered customer service meets the highest standards by being the quality guardian between cutting-edge AI technology and customer satisfaction. This isn’t just reviewing tickets – you’re helping shape the future of automated customer service while directly impacting major e-commerce brands. You’ll work in a fast-paced, technology-driven environment where your attention to detail and quality focus will be essential to the company’s success and growth.

Responsibilities:

• Review and evaluate every AI-generated customer conversation across multiple e-commerce client accounts
• Identify errors, abnormalities, and inconsistencies in AI handling of customer interactions
• Flag critical issues requiring immediate attention or escalation to maintain service quality
• Ensure AI performance adheres to each client’s specific processes and standards
• Process approximately 250-300 tickets per 8-hour shift while maintaining quality focus
• Provide detailed feedback on AI performance to help improve system accuracy
• Manage multiple client accounts simultaneously during each shift
• Maintain comprehensive quality control standards across all assigned accounts
• Support peak season operations when volumes are expected to triple

Requirements:

• Strong attention to detail with ability to spot abnormalities in customer service interactions
• Experience in customer support, quality assurance, or review-based roles
• Quality-focused mindset with preference for thoroughness over speed
• Ability to maintain focus while reviewing high volumes of customer conversations
• Strong communication skills for flagging issues and providing clear feedback
• Comfortable working flexible schedules including overnight and weekend shifts
• Bonus if you have experience working with multiple accounts or clients simultaneously
• It helps if you’re comfortable in fast-paced, technology-driven environments
• Bonus if you have experience with AI or automated systems

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring